General Manager - Aramark@ Concordia University

ARAMARK Canada; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in hospitality is seeking a General Manager for Food Services at Concordia University. The role involves overseeing operations, managing a large team, and ensuring financial success while maintaining high standards of service and community engagement. Ideal candidates will have a strong background in management, be bilingual, and possess excellent leadership skills.

Qualifications

• 5+ years of progressive management experience managing complex operations.
• Bilingual in French and English preferred.

Responsibilities

• Oversee daily foodservice and facilities operations.
• Lead a large team of 100-150 hourly staff and 6 salaried managers.
• Develop strategic operational plans and optimize financial performance.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Education

University Degree or College Diploma in Hospitality, Business Management

Job description

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is to help you reach your full potential and pursue what matters.

Aramark Canada is recruiting for a General Manager for our Food Services operations at Concordia University.

Reporting to the District Manager, the General Manager will oversee the daily foodservice and facilities and will be responsible for the profitable management of these services under contract with the client. Responsibilities include interaction with the client, customers, and employees and providing vision to grow the business while exemplifying excellent leadership.

Job Responsibilities

1. Growth :

• Direct and lead a large, multi-unit food, beverage, and facility operation on 2 campuses.
• Strong leadership of 100-150 hourly staff, and 6 salaried managers.
• Properly set and manage client objectives, priorities, and customer needs to drive growth, exceed client expectations, and deliver contract retention.
• Identify opportunities to implement new products and services in partnership with clients to enhance quality and innovation.
• Coordinate activities with other internal departments.
• Serve as a customer advocate.
• Maintain positive community relations, such as engaging with students, events, and higher education conferences.
• Build effective partnerships with Aramark regional and corporate support functions.

Capture Cost and Productivity :

• Deliver prescribed labor and food targets.
• Develop strategic operational plans aligned with the client's mission, vision, and objectives, incorporating sustainable practices while balancing fiscal constraints.
• Develop plans to optimize financial performance and productivity.
• Supervise personnel regarding production, merchandising, quality, cost control, labor, scheduling, staffing, and training.
• Establish and maintain procedures for purchasing, receiving, storage, preparation, and food service.
• Assist front line managers with operational and staffing issues; assist in menu planning.

Lead People :

• Recruit, hire, develop, and retain a high-performing management team to minimize turnover.
• Train, develop, and mentor the management team and establish succession plans.
• Engage and inspire teams through active guidance, development, and recognition.
• Develop and maintain effective labor relations.
• Drive a culture of safety through the implementation and maintenance of all safety, quality, and service standards.
• Ensure sanitation and safety standards are met.

Deliver Financial Commitments :

• Leverage contract terms to achieve growth and margin targets.
• Prepare business plans, budgets, and forecasts; ensure accurate financial reporting.
• Monitor financial results to meet company and client objectives.
• Maintain records to comply with standards and regulations.
• Ensure compliance with marketing and supply chain programs.

Qualifications

Qualified candidates will possess:

• University Degree or College Diploma in Hospitality, Business Management, or a related field.
• Bilingual in French and English is preferred and advantageous.
• 5+ years of progressive management experience managing complex operations with financial and operational responsibility, preferably multi-site or multi-departmental.
• Successful high-volume P&L and budget management; strong organizational and time management skills; proven track record of growing accounts.
• Ability to manage in a diverse environment with a focus on client and customer service, entrepreneurship, and business growth.
• Self-starter with strong interpersonal, analytical, and communication skills.
• Experience managing a board plan operation is an asset.

This role may involve physical demands such as lifting, bending, pushing, pulling, extended walking, and standing. Uniforms and Personal Protective Equipment (PPE) may be required.