Directeur(trice) général(e), Gestion immobilière et d'actifs / General Manager, Property Management

Jones Lang LaSalle Incorporated; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a General Manager of Property Management to lead their operations in Montreal. This pivotal role involves overseeing all aspects of property management, ensuring the optimal performance of the real estate portfolio while driving client satisfaction. The ideal candidate will bring at least 10 years of experience in commercial real estate management, demonstrating a proven track record in large-scale properties. Join a forward-thinking company that values collaboration, communication, and trust, and be part of a team dedicated to shaping a brighter future in real estate.

Qualifications

• Minimum of 10 years' experience in commercial real estate management.
• Expert understanding of project management methodology.
• Proven ability to mentor and train staff effectively.

Responsibilities

• Oversee property management operations ensuring optimal performance.
• Maximize property net income through tenant retention strategies.
• Manage relationships with tenants and industry peers proactively.

Skills

Bilingual in English and French

Leadership and coaching

Interpersonal skills

Problem solving

Project management

Customer service

Education

University or college degree

Business or Management degree

Industry related certification (RPA or CPM)

Tools

HVAC knowledge

Building systems knowledge

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

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JLL is seeking a highly skilled and experienced professional for the position of General Manager of Property Management. This key leadership role is responsible for overseeing all aspects of property management operations, ensuring optimal performance of our real estate portfolio, and driving client satisfaction.

This position will champion the JLL Culture of Communication, Collaboration and Trust while performing the following duties:

Provide leadership, coaching and support to the Property Manager/ Operations Manager and staff in the portfolio. Motivate staff to achieve goals and manage effectiveness and productivity efforts of the team.

Ensure that overall budgeting, reporting, property management functions within the portfolio are carried out in a timely and efficient manner.

Maximize property net income through tenant retention strategies and work in collaboration with marketing, and leasing.

Ensure that all vacant space at the property is always in a marketable and ready state so that the tenants can move into the property in the shortest possible time contributing to increased occupancy rates and revenue.

Provide superior service to both JLL and third-party tenants in the complex relating to comfort control, security, access control, cleaning, etc.

Maintain up-to-date industry information on cutting edge trends and practices in Property Management, operational excellence, changes in legislation and regulations affecting asset management and ensure properties are managed to maximize value and minimize risks.

Be proactive in recommending and implementing industry ‘best practices’ for the property. Report/Recommend innovations and changes to the Regional Director for approval and oversee implementation once approved.

Proactively manage relationships with tenants and industry peers by anticipating their needs to help eliminate potential problems.

Manage escalated issues from site locations and monitor to ensure resolution.

Assess and monitor Property Operating Statements to ensure alignment with business plans and plans to performance.

Ensure execution of preventative maintenance program for plant and equipment; approve improvements; approve prices and review maintenance/service contracts to ensure cost effective operations.

Contribute to the on-going improvement of policies and procedures leading to the continuous improvement in management and tenant service quality.

Ensure that all capital projects undertaken for tenant improvements are carried out per standards set, within budget allocated and set deadlines.

Ensure the efficient and safe operation of security and access control systems and processes at the property providing tenants the much needed peace of mind of working at the property.

Perform other property management tasks that may be assigned from time to time.

Sound like you? To apply, you must be/have:

Bilingual in English and French required

University or college degree required, a degree in Business or Management an advantage.

Industry related certification (i.e., Real Property Administrator (RPA) or Certified Property Manager (CPM) required).

Knowledge of HVAC and building systems, construction process and mechanical drawings, an advantage.

Excellent interpersonal, relationship building and influencing skills .

Expert understanding of project management methodology and application in large projects with full delivery accountability.

Superior skills to mentor, coach and train staff. Acts a role model in teamwork, seeking ways to improve team dynamics/ effectiveness.

Excellent verbal and written communication skills.

Superior problem solving and analytical skills in solving complex and new problems requiring in-depth analysis and evaluation.

Takes initiative to develop and implement new processes that improve the overall effectiveness of the portfolio.

Professional with a minimum of 10 years' experience in commercial real estate management, specifically overseeing large-scale properties. The ideal candidate will have a proven track record in multifaceted service-oriented roles, demonstrating expertise across various disciplines within the real estate sector.

Location:

On-site –Montreal, QC

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL est à la recherche d'un(e) professionnel(le) hautement qualifié(e) et expérimenté(e) pour le poste de Directeur(rice) général(e) gestion immobilière. Ce rôle clé de leadership est responsable de la supervision de tous les aspects des opérations de gestion immobilière, assurant une performance optimale de notre portefeuille immobilier, et favorisant la satisfaction des clients.

Relevant de la directrice régionale, le titulaire du poste est responsable de la gestion rentable et harmonieuse de toutes les propriétés du portefeuille («complexe»), conformément aux bonnes pratiques de gestion, aux politiques et procédures de l'entreprise.

Ce poste défendra la culture de communication, de collaboration et de confiance de JLL tout en accomplissant les tâches suivantes:

• Fournir leadership, encadrement et soutien au gestionnaire immobilier/directeur des opérations et au personnel du portefeuille. Motiver le personnel à atteindre les objectifs et gérer les efforts d’efficacité et de productivité de l’équipe.

• Veiller à ce que les fonctions globales de budgétisation, de rapport et de gestion immobilière au sein du portefeuille soient exécutées de manière opportune et efficace.

• Maximiser le revenu net de la propriété grâce à des stratégies de rétention des locataires et travailler en collaboration avec le marketing et la location.

• S'assurer que tous les espaces vacants de la propriété sont toujours dans un état commercialisable et prêt afin que les locataires puissent emménager dans la propriété dans les plus brefs délais, contribuant ainsi à l'augmentation des taux d'occupation et des revenus.

• Offrir un service supérieur aux locataires JLL et tiers du complexe en ce qui concerne le contrôle du confort, la sécurité, le contrôle d'accès, le nettoyage, etc.

• Maintenir à jour les renseignements du secteur sur les tendances et les pratiques de pointe en matière de gestion immobilière, d'excellence opérationnelle, de changements dans la législation et la réglementation affectant la gestion des actifs et s'assurer que les propriétés sont gérées de manière à maximiser la valeur et à minimiser les risques.

• Être proactif dans la recommandation et la mise en œuvre des « meilleures pratiques » de l’industrie pour la propriété. Signaler/recommander les innovations et les changements au directrice régionale pour approbation et superviser la mise en œuvre une fois approuvée.

• Gérer de manière proactive les relations avec les locataires et les pairs de l’industrie en anticipant leurs besoins pour aider à éliminer les problèmes potentiels.

• Gérer les problèmes escaladés à partir des emplacements du site et surveiller pour garantir la résolution.

• Évaluer et surveiller les états d’exploitation des propriétés afin d’assurer leur alignement avec les plans d’affaires et les plans de performance.

• Assurer l’exécution du programme de maintenance préventive des installations et de l’équipement ; approuver les améliorations ; approuver les prix et réviser les contrats d'entretien/service pour assurer des opérations rentables.

• Contribuer à l’amélioration continue des politiques et des procédures menant à l’amélioration continue de la qualité de la gestion et du service aux locataires.

• S’assurer que tous les projets d’investissement entrepris pour les améliorations locatives sont réalisés conformément aux normes établies, dans le respect du budget alloué et des délais fixés.

• Assurer le fonctionnement efficace et sécuritaire des systèmes et processus de sécurité et de contrôle d'accès de la propriété, offrant aux locataires la tranquillité d'esprit indispensable pour travailler dans la propriété.

• Effectuer d’autres tâches de gestion immobilière qui peuvent être assignées de temps à autre.

Ça vous ressemble ? Pour postuler, vous devez être/avoir:

• Bilingue anglais et français requis

• Diplôme universitaire ou collégial requis, un diplôme en commerce ou en gestion serait un avantage.

• Certification liée à l’industrie (c.-à-d. administrateur immobilier (RPA) ou gestionnaire immobilier certifié (CPM) requis).

• Connaissance des systèmes de CVC et de bâtiment, des processus de construction et des dessins mécaniques, un avantage.

• Excellentes compétences en service à la clientèle.

• Excellentes compétences interpersonnelles, d’établissement de relations et d’influence.

• Compréhension experte de la méthodologie de gestion de projet et de son application dans les grands projets avec une responsabilité complète de livraison.

• Compétences supérieures pour encadrer, encadrer et former le personnel. Agit comme un modèle dans le travail d’équipe, en cherchant des moyens d’améliorer la dynamique et l’efficacité de l’équipe.

• Excellentes compétences en communication verbale et écrite.

• Excellentes compétences en résolution de problèmes et en analyse pour résoudre des problèmes complexes et nouveaux nécessitant une analyse et une évaluation approfondies.

• Prend l'initiative de développer et de mettre en œuvre de nouveaux processus qui améliorent l'efficacité globale du portefeuille.

• Professionnel chevronné ayant au moins 10 ans d’expérience dans la gestion de biens immobiliers commerciaux, en particulier pour la supervision de propriétés à grande échelle. Le candidat idéal aura une expérience éprouvée dans des rôles multidimensionnels axés sur les services, démontrant une expertise dans diverses disciplines du secteur immobilier.

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JLL is seeking a highly skilled and experienced professional for the position of General Manager of Property Management. This key leadership role is responsible for overseeing all aspects of property management operations, ensuring optimal performance of our real estate portfolio, and driving client satisfaction.

This position will champion the JLL Culture of Communication, Collaboration and Trust while performing the following duties:

• Provide leadership, coaching and support to the Property Manager/ Operations Manager and staff in the portfolio. Motivate staff to achieve goals and manage effectiveness and productivity efforts of the team.

• Ensure that overall budgeting, reporting, property management functions within the portfolio are carried out in a timely and efficient manner.

• Maximize property net income through tenant retention strategies and work in collaboration with marketing, and leasing.

• Ensure that all vacant space at the property is always in a marketable and ready state so that the tenants can move into the property in the shortest possible time contributing to increased occupancy rates and revenue.

• Provide superior service to both JLL and third-party tenants in the complex relating to comfort control, security, access control, cleaning, etc.

• Maintain up-to-date industry information on cutting edge trends and practices in Property Management, operational excellence, changes in legislation and regulations affecting asset management and ensure properties are managed to maximize value and minimize risks.

• Be proactive in recommending and implementing industry ‘best practices’ for the property. Report/Recommend innovations and changes to the Regional Director for approval and oversee implementation once approved.

• Proactively manage relationships with tenants and industry peers by anticipating their needs to help eliminate potential problems.

• Manage escalated issues from site locations and monitor to ensure resolution.

• Assess and monitor Property Operating Statements to ensure alignment with business plans and plans to performance.

• Ensure execution of preventative maintenance program for plant and equipment; approve improvements; approve prices and review maintenance/service contracts to ensure cost effective operations.

• Contribute to the on-going improvement of policies and procedures leading to the continuous improvement in management and tenant service quality.

• Ensure that all capital projects undertaken for tenant improvements are carried out per standards set, within budget allocated and set deadlines.

• Ensure the efficient and safe operation of security and access control systems and processes at the property providing tenants the much needed peace of mind of working at the property.

• Perform other property management tasks that may be assigned from time to time.

Sound like you? To apply, you must be/have:

• Bilingual in English and French required

• University or college degree required, a degree in Business or Management an advantage.

• Industry related certification (i.e., Real Property Administrator (RPA) or Certified Property Manager (CPM) required).

• Knowledge of HVAC and building systems, construction process and mechanical drawings, an advantage.

• Excellent customer service skills.

• Excellent interpersonal, relationship building and influencing skills .

• Expert understanding of project management methodology and application in large projects with full delivery accountability.

• Superior skills to mentor, coach and train staff. Acts a role model in teamwork, seeking ways to improve team dynamics/ effectiveness.

• Excellent verbal and written communication skills.

• Superior problem solving and analytical skills in solving complex and new problems requiring in-depth analysis and evaluation.

• Takes initiative to develop and implement new processes that improve the overall effectiveness of the portfolio.

• Professional with a minimum of 10 years' experience in commercial real estate management, specifically overseeing large-scale properties. The ideal candidate will have a proven track record in multifaceted service-oriented roles, demonstrating expertise across various disciplines within the real estate sector.

Location:

On-site –Montreal, QC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .