Bilingual Disability Case Manager

Sun Life; Sherbrooke; On-site; CAD 50,000 - 75,000; Full time

Job summary

Sun Life is seeking a Disability Case Manager to manage disability claims and support clients in their recovery journey. The role requires bilingualism and strong analytical skills, with a focus on building relationships and providing timely interventions. Join a diverse and inclusive team dedicated to making a difference in the health of Canadians.

Benefits

Wellness programs and health incentives

Paid vacation and family care days

Sabbatical program

Investment in not-for-profit organizations

Comprehensive training program

Qualifications

• Bilingual in French and English, both oral and written.
• Detail-oriented and analytical, especially with complex claims.
• Proactive, innovative, and resilient.

Responsibilities

• Manage disability claims from eligibility determination to resolution.
• Conduct telephone interviews to understand client needs.
• Build strong relationships with clients and support return-to-work planning.

Skills

Bilingualism

Analytical skills

Communication

Resilience

Tech savvy

Collaboration

Education

Post-secondary degree

Job description

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

We are responsible for managing disability claims to resolution. This includes:

1. Determine eligibility for short and long-term disability, salary continuance benefits, and assess claims.
2. Implement the right interventions to support timely recovery and return to work.
3. Build strong relationships with our Clients: employers and their employees.

Lead Clients during the absence and return to work period

Drive telephone interviews to obtain information to ensure a complete understanding of the absence and types of support required to assist with return to work planning.

Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions, and limitations.

What do you need to succeed?

All post-secondary degrees are welcomed.

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Analytical and detail-oriented, especially with complex claims and contracts.

Proactive and innovative.

Great communicator with authentic care and empathy touch.

Resilient and able to handle and overcome difficult and stressful situations.

Tech savvy – comfortable using multiple platforms and systems.

Thrives in a dynamic, fast-paced environment.

Collaborative team player.

What’s in it for you?

Opportunities to learn new skills, grow, and move into different roles.

Comprehensive training program with virtual classroom and ongoing learning to be set up for success.

Trusting, diverse, and inclusive working environments.

Supportive leadership focused on your success and well-being.

Continuous improvements to enhance your work and our clients’ experience #makeadifference.

Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities.

We offer several programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, including:

• Retirement & stock investment
• Pay for performance rewards
• Wellness programs, benefits, and health incentives
• Paid vacation based on experience and additional days to support family care and personal emergencies
• Time off for enrichment experiences through a Sabbatical program
• Investment in not-for-profit organizations that are important to you

Curious about the day-to-day of a Sun Life Disability Case Manager? Follow Sabrina's experience for the day :

When a new position becomes available that matches your background and experience, the base pay range will be disclosed and will correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, with payments discretionary and based on individual and company performance. Certain sales-focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion are at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, communities, and colleagues. We welcome applications from qualified individuals of all backgrounds.

Persons with disabilities needing accommodation in the application process or requiring job postings in an alternative format may email a request to us.

At Sun Life, we strive to create a flexible work environment where employees are empowered to do their best work. Several flexible work options are available and can be discussed during the selection process depending on role requirements and individual needs.

We thank all applicants for their interest. Only those selected for an interview will be contacted.