Customer Service Representative - Square One

BROBSTON GROUP; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to deliver exceptional service at their cash desk. The role involves cash handling, assisting with online orders, and maintaining customer satisfaction. Ideal candidates will have experience in client-facing roles and strong multi-tasking abilities.

Qualifications

• 2 years of experience in a client-facing role.
• Strong service orientation and technology interest.

Responsibilities

• Provide exceptional service at the cash desk.
• Handle daily cash functions and sales transactions.
• Assist with inter-store transfers and e-commerce requests.

Skills

Customer Service

Detail-oriented

Teamwork

Multi-tasking

Job description

As a Customer Service Representative at Harry Rosen Square One, you will play a vital role in providing exceptional service to clients and associates at our cash desk. You will handle daily cash functions, assist with inter-store transfers, and support e-commerce requests, all while maintaining a high level of customer satisfaction.

Responsibilities

• Provide exceptional service to clients and associates at the cash desk.
• Perform daily cash handling functions, including opening / closing registers and processing sales transactions.
• Bag and tissue purchased products for customers.
• Answer store phones and maintain the service desk.
• Update and maintain client information files, including membership in the Club Harry Loyalty program.
• Assist with inter-store transfer processing and e-commerce requests and shipments.
• Support clients picking up online purchases in-store.

Requirements

• 2 years of experience in a client-facing role at the service desk, providing exceptional customer service.
• Strong service orientation with a desire to wow customers.
• Detail-oriented with an interest in technology to support retail customer service.
• Ability to work effectively as part of a team.
• Strong multi-tasking skills and ability to manage a long line of customers efficiently.

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