Technical Support / Customer Service Representative (Remote)

Concentrix; Wainwright; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote customer service role. The position offers a competitive salary up to $18 per hour, comprehensive benefits, and opportunities for career advancement. Ideal candidates will have customer service experience and strong problem-solving skills, with a focus on delivering exceptional customer experiences.

Benefits

Paid training

Lucrative employee referral bonuses

Comprehensive benefits including medical, dental, and vision insurance

Registered Retirement Savings Plan

Supportive and inclusive work culture

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills.
• Open availability and a quiet workspace.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Maintain broad knowledge of client products.

Skills

Problem-solving

Customer service

Technology proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement, with 80% of management roles filled internally
- Supportive and inclusive work culture with programs promoting diversity and wellness
- Flexibility of remote work from home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences while offering additional products and/or services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to navigate fast-paced environments
- Open availability and a quiet, distraction-free home workspace
- Proficiency in computer navigation and technology, including a desktop or laptop for testing

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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