Technical Support / Customer Service Representative (Remote)

Concentrix; Airdrie; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking a Customer Service Representative to provide inbound support and resolve technical issues. This role offers a competitive salary, paid training, and a comprehensive benefits package, along with opportunities for personal and professional development in a diverse and inclusive environment.

Benefits

Comprehensive benefits package including medical, dental, vision insurance

Paid training

Performance-based incentives

Employee referral bonus opportunities

Mentorship programs for career development

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while promoting additional products.

Skills

Customer relationship building

Problem-solving

Technical support

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based incentives to enhance your career
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid PTO
- Opportunities for personal and professional development through mentorship programs
- Join a diverse and inclusive team recognized as one of the “World’s Best Workplaces”

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones and computers
- Deliver exceptional customer experiences while promoting additional products and/or services

What is Required (Qualifications):
- Strong focus on building customer relationships
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills with the ability to ask probing questions
- A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and PC knowledge
- Open availability for scheduling

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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