E-commerce Operations Coordinator

Placements24; Kimberley; Hybrid; CAD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Hybrid work model

Health and wellness benefits

Paid time off and holidays

Career development opportunities

Job summary

Placements24 is seeking a highly organized E-commerce Operations Coordinator to support daily online business activities in Kimberley. You will manage order processing, inventory, fulfillment logistics, and customer service across departments in a hybrid role.

The position requires strong organizational skills, experience in e-commerce operations or logistics, and the ability to collaborate with 3PL partners and internal teams to ensure a seamless customer journey from order to delivery.

Qualifications

• Experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment processes and inventory management.
• Excellent organizational and time management skills with a keen eye for detail.
• Proficiency in e-commerce platforms and order management systems.
• Strong communication and interpersonal skills to collaborate with internal teams and external partners.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field is a plus.

Responsibilities

• Oversee and manage daily e-commerce operations, including order processing, inventory management, and fulfillment logistics.
• Coordinate with third-party logistics (3PL) providers to ensure timely and accurate order shipments.
• Monitor inventory levels and collaborate with the procurement team to prevent stockouts or overstocking.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns promptly and professionally.
• Assist in the implementation and improvement of operational processes and systems.
• Generate reports on operational performance, sales, and inventory to identify areas for improvement.

Skills

Organizational skills

Time management

Communication skills

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

Order management systems

E-commerce platforms

Job description

About the Role

Our client is seeking a highly organized and proactive E-commerce Operations Coordinator to support the smooth running of their online business in Kimberley . This role is essential for managing daily operations, ensuring efficient order fulfillment, inventory management, and excellent customer service. You will work closely with various departments, including logistics, customer support, and marketing, to ensure a seamless customer journey from purchase to delivery. This hybrid position combines office-based responsibilities with the flexibility to work remotely on certain tasks, fostering a balanced and productive work environment.

Key Responsibilities

• Oversee and manage daily e-commerce operations, including order processing, inventory management, and fulfillment logistics.
• Coordinate with third-party logistics (3PL) providers to ensure timely and accurate order shipments.
• Monitor inventory levels and collaborate with the procurement team to prevent stockouts or overstocking.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns promptly and professionally.
• Assist in the implementation and improvement of operational processes and systems.
• Generate reports on operational performance, sales, and inventory to identify areas for improvement.

Requirements

• Experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment processes and inventory management principles.
• Excellent organizational and time management skills with a keen eye for detail.
• Proficiency in e-commerce platforms and order management systems.
• Strong communication and interpersonal skills to effectively collaborate with internal teams and external partners.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Paid time off and holiday leave.
• Opportunities for professional development and career advancement within operations.