E-Commerce Lead

Triumph Roofing and Sheet Metal; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Benefits coverage

Ownership of online stores

Career growth opportunities

Stable division

Job summary

Triumph Group of Companies is seeking an E-Commerce Lead to own online stores and digital sales channels. You will build and maintain product pages, manage content, pricing and technical assets, and coordinate with sales, marketing, operations and IT to optimize the customer experience.

In this hybrid GTA role, you will launch new stores, establish product catalog accuracy and implement efficient lead routing and inquiry handling.

Qualifications

• 3–5 years of experience in e-commerce, website management or related roles.
• Experience with Shopify, WooCommerce, Adobe Commerce or similar platforms.
• Experience creating and maintaining online product catalogues and pages.
• Strong understanding of website administration and online ordering workflows.

Responsibilities

• Build, maintain and update Triumph's online stores and product pages.
• Manage product catalogues, descriptions, specifications and images.
• Coordinate pricing inputs, availability and ordering requirements for online sales.
• Support e-commerce workflows including ordering, payment, fulfilment and inquiries.
• Collaborate with marketing on content, campaigns and digital assets.
• Coordinate with sales, operations and IT to ensure accurate product information.
• Route online leads and inquiries to the appropriate salesperson or contact.
• Monitor site activity and performance metrics and implement improvements.

Skills

E-commerce experience

Website management

Product content coordination

Digital channel coordination

Attention to detail

Tools

Shopify

WooCommerce

Adobe Commerce

CMS

Job description

E-Commerce Lead

Location: GTA (Hybrid Role)

Reports to: Manager, Sales Programs & Proposals

Company: Triumph Group of Companies

Role Overview

The E-Commerce Lead supports the development, launch and ongoing management of our online stores and digital sales channels. This role will be responsible for the day-to-day execution of Triumph's e-commerce initiatives, including building and maintaining online product pages, coordinating product information, pricing, images and documentation, supporting ordering and fulfilment workflows, and helping ensure online inquiries and leads are connected to the appropriate sales teams. The successful candidate will be comfortable working directly in e-commerce platforms while also collaborating with sales, marketing, operations and technical teams.

Within the first year, the successful candidate will help launch at least one online store or digital sales channel and establish an accurate product catalogue. They will create clear processes for ordering, lead routing and customer inquiries, while improving the quality of online product information. Success will also include basic reporting, strong cross-functional relationships, and less day-to-day e-commerce coordination for senior leadership.

What We Offer

• Salary: $70,000 to $90,000 (commensurate with experience)
• Hybrid work arrangement
• Benefits coverage
• Real ownership of online stores, product content, digital workflows and continuous improvements.
• A growing role with the opportunity to expand your responsibilities as Triumph's digital channels develop.
• A stable, growing division within Triumph Group of Companies

What You Bring to the Table

Technical Skills

• 3-5 years of experience in e-commerce, website management, digital commerce or a related role.
• Experience working directly with an e-commerce platform such as Shopify, WooCommerce, Adobe Commerce or a comparable system.
• Experience creating and maintaining online product catalogues, product pages and digital content.
• Strong understanding of website administration, online ordering workflows and customer experience.
• Coordinate with multiple departments including sales, marketing, operations and technical teams to gather product information, pricing, images and technical content.

Attributes

• You are ands-on and technically confident, with a practical approach to solving digital and e-commerce challenges.
• You value learning and stay curious and adaptable, with the ability to study new platforms and processes quickly.
• You pride yourself on staying organized with strong attention to detail, especially when managing product, pricing and website information.
• You are comfortable working independently while coordinating closely with sales, marketing and operations.

Duties & Responsibilities

• Build, maintain and update Triumph's online stores and digital product pages.
• Manage product catalogues, descriptions, specifications, images, technical documents and other online content.
• Coordinate product pricing inputs, availability, ordering requirements and other information required to support online sales.
• Support and maintain e-commerce workflows including ordering, payment, fulfilment, customer inquiries and lead routing.
• Work closely with marketing on website content, landing pages, campaigns, digital assets and promotional updates.
• Coordinate with sales, operations and technical teams to ensure online product information is accurate and aligned with what Triumph can sell and deliver.
• Ensure online leads and customer inquiries are routed to the appropriate salesperson, division or internal contact.
• Monitor website and store activity, including traffic, leads, orders, conversion and other agreed performance measures.
• Identify and implement improvements to the online customer experience, site navigation, product presentation and sales process.
• Coordinate with internal IT resources, external vendors or platform providers to troubleshoot technical issues and implement required updates.
• Maintain clear documentation for e-commerce processes, product updates and ongoing store administration.

Company Overview: Triumph Group of Companies

Triumph Group of Companies is a diversified construction and infrastructure services organization supporting projects across multiple sectors. We provide specialized services in roofing, waterproofing, cladding, energy, restoration, and glazing, ensuring comprehensive care of building envelopes and infrastructure. Our culture is built on safety, accountability, teamwork, and consistent standards across all divisions. We value people who take ownership, communicate directly, and help move work forward.