E‑Commerce Fulfillment & Operations Leader

Loblaw Companies Limited; Toronto; Hybrid; CAD 100,000 - 132,000; Full time

Benefits offered by this job

Accommodation available upon request

Diversity & inclusion

Job summary

Loblaw Digital in Toronto is seeking a Senior Manager, Fulfillment & Operations to lead the evolution of Joe Fresh E-commerce's fulfillment network across ship-from-store, BOPIS, marketplaces, and future channels. You will turn data and cross-functional collaboration into scalable, cost-efficient solutions that enhance customer experience and profitability.

You will manage budgets, forecast costs, and build strong partnerships with Store Operations, Product, Technology, and Logistics partners to

Qualifications

• 7+ years of progressive experience in e-commerce fulfillment, omnichannel operations, retail operations, logistics, supply chain, or a related field.
• Strong understanding of end-to-end e-commerce fulfillment, including ship-from-store, BOPIS, inventory allocation, order management, and last-mile delivery.
• Demonstrated experience using operational data and KPIs to identify opportunities and deliver measurable improvements.
• Experience with Order Management Systems (OMS), inventory management, order-routing technologies, or e-commerce fulfillment platforms.
• Strong financial acumen with experience managing budgets, forecasts, fulfillment costs, and operational business cases.
• Proven experience leading complex cross-functional initiatives across Operations, Product, Technology, Supply Chain, Finance, or related teams.
• Experience leading and developing direct reports through coaching, performance management, and capability development.
• Strong communication, stakeholder management, and problem-solving skills.

Responsibilities

• Own end-to-end e-commerce fulfillment strategy across ship-from-store, BOPIS, marketplaces, and future fulfillment channels, balancing customer experience, speed, cost, and scale.
• Lead network performance, including store onboarding, capacity planning, productivity, fulfillment speed, and readiness for growth and key commercial events.
• Use data to optimize inventory positioning, order routing, split shipments, transit times, and cost per order.
• Lead the business relationship with technology partners, influencing enhancements to order routing, inventory visibility, fulfillment logic, and system performance.
• Oversee carrier and logistics partner performance, ensuring service levels, capacity, cost, and delivery performance support business and customer expectations.
• Establish and manage fulfillment KPIs across fulfillment speed, store productivity, on-time shipping, cancellations, split shipments, cost per order, and customer satisfaction.
• Lead fulfillment financial planning and performance management, including budgets, forecasting, shipping costs, and cost-efficiency opportunities.
• Partner with Store Operations to establish clear processes, communications, SOPs, training, and performance expectations that enable consistent execution.
• Lead operational readiness for key business events, including online exclusives, promotions, peak periods, and new assortment or channel initiatives.
• Partner with Product and Technology to prioritize new capabilities, automation, and tools that improve fulfillment performance and scalability.
• Build strong cross-functional relationships and influence teams toward shared fulfillment, customer, and business objectives.
• Lead, coach, and develop a high-performing team with clear accountabilities and strong operational and analytical capabilities.

Skills

E-commerce fulfillment

Data-driven operations

Commercial operations

Continuous improvement

Cross-functional leadership

People leadership

Calm and accountable operator

Tools

OMS

Inventory management systems

Order-routing technologies

Job description

Loblaw Digital in Toronto is seeking a Senior Manager, Fulfillment & Operations to lead the evolution of Joe Fresh E-commerce's fulfillment network across ship-from-store, BOPIS, marketplaces, and future channels. You will turn data and cross-functional collaboration into scalable, cost-efficient solutions that enhance customer experience and profitability.

You will manage budgets, forecast costs, and build strong partnerships with Store Operations, Product, Technology, and Logistics partners to