E-commerce Associate – WELLAND CANADIAN TIRE

Canadian Tire; Welland; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Profit-sharing

Group benefits

Public transportation nearby

Ongoing training and learning

Career opportunities

Friendly team

Job summary

Canadian Tire is seeking an E-commerce Associate to support online orders and customer inquiries. You will work in a fast-paced environment, pick and pack orders for pickup or home delivery, and update the system with accurate quantities and locations.

This role emphasizes strong computer skills, attention to detail, and adaptability to handle diverse customer needs while contributing to a friendly team and a family-oriented work culture.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to handle physical demands and stand for long periods.
• Comfort with using a computer and basic software.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Pick, pack and process online orders for pickup and home delivery.
• Offer replacement or substituted products for unpicked quantities.
• Update the online orders system with quantities, storage and pickup locations.
• Print receipts and attach to customer orders.
• Place products in storage near pickup area and load them into customer vehicles.
• Ensure compliance with Health and Safety regulations.

Skills

Strong computer skills

Organizational skills

Problem solving

Attention to detail

Team player

Adaptability

Tools

POS system

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The E-commerce Associate works in a fast-paced environment. The role involves processing online customer orders and handling customer inquiries.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Ongoing training and learning
• Group benefit plan (conditions apply)
• Public transportation nearby

Responsibilities:

• Pick, pack and process pick-up and ship-to-home orders in the online orders system.
• Offer replacement products or substituted products to customers for unpicked quantities.
• Update the online orders system with the quantities, storage and pick-up locations, and reason codes for unpicked quantities (if applicable).
• Print receipts and order labels, and attach receipts to the customer orders.
• Put the products in a storage location close to the customer pick-up area.
• Load products into customer vehicles
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Ability to work shifts (days, evenings, week-ends and holidays)
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Strong computer and organizational skills
• Approachable
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Attention to detail

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.