E-Advisor

Stenberg College; Surrey; Remote; CAD 25,000 - 29,000; Part time

Job summary

Stenberg College seeks an E-Advisor to engage prospective students through online, phone, and text channels, converting inquiries into appointments. The role is part-time and remote, reporting to the VP of Admissions and coordinating with Program Advisors, Registrars, and Marketing to support enrollment targets.

You will respond to inquiries, share program details, schedule information sessions, and keep CRM updated with all interactions.

Qualifications

• Diploma or degree in Marketing, PR, Communications, or related field, or equivalent.
• Experience in telemarketing or virtual customer service.
• Strong verbal and written communication in English.
• Proficiency with CRM systems and MS Office.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Respond promptly to inquiries via phone, email, chat, and text.
• Provide program information and schedule interviews.
• Update CRM with interactions and applicant data.
• Collaborate with Program Advisors, Registrars, and Marketing.
• Track inquiries, appointments, follow-ups, and enrollments.
• Support marketing campaigns and events as needed.
• Stay informed about program details and career opportunities.
• Attend staff meetings and training sessions.

Skills

Verbal communication

Written communication

CRM systems

MS Office

Time management

Multitasking

Independence

Education

Marketing/PR/Communications degree

Tools

CRM software

MS Office

Job description

Stenberg College is an industry leader with excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of our students and our team. We are more than a workplace -we're a collaborative hub of diverse backgrounds, talents and expertise. We are the place to channel your passion, collaborate with top talents, and engage in work that's pivotal to our students, faculty, and the communities they serve.

About the Role

The E-Advisor engages prospective students through online, phone, and text interactions to convert inquiries into appointments with Program Advisors. Reporting to the VP of Admissions, this role provides program information, schedules interviews and testing, updates the CRM, and supports marketing initiatives to help meet enrollment targets, while staying informed about program details and career opportunities.

• Employment Type: Part-Time, Permanent
• Location: Remote
• Compensation: $18.25 per hour plus commission
• Schedule: 20 hours per week, including a required commitment to work at least one weekend day (Saturday or Sunday), with the remaining hours scheduled during the week. Some flexibility is available.

What you will do:

• Respond promptly to prospective student inquiries via phone, email, chat, and text.
• Provide accurate information about programs, special offers, and upcoming events.
• Schedule appointments for information sessions, interviews, and entrance testing.
• Update and maintain CRM with all interactions, notes, and applicant information.
• Collaborate with Program Advisors, Registrars, and Marketing to ensure lead management and follow-up.
• Track and report on inquiry volume, appointments, follow-ups, and enrollments.
• Support marketing campaigns and recruitment events as needed.
• Stay knowledgeable about program details, industry requirements, and career opportunities.
• Attend staff meetings, training sessions, and graduation ceremonies as required.
• Identify opportunities to improve engagement processes and share feedback with the VP of Admissions.

Who you are:

• Diploma or degree in Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience.
• Previous experience in telemarketing, virtual customer service, or student engagement.
• Strong verbal and written communication skills with an exceptional command of English.
• Proficiency in MS Office and experience using CRM systems.
• Excellent organization, attention to detail, and multitasking abilities.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Previous experience in the education industry is an asset.
• Dynamic, professional, and personable telephone manner.

Why Join Us?

We offer a purpose-driven workplace that values integrity, learning, and collaboration. This is an opportunity to grow your career while making a meaningful impact.

Our Core Values

We are guided by values that shape everything we do:

• Connectedness and Inclusivity
• Collaboration and Innovation
• Accountability and Integrity
• Adaptability and Responsiveness

Equity, Diversity, and Inclusion

Stenberg Collegeis committed to creating a diverse, inclusive, and equitable environment where all individuals can thrive. We welcome applicants from all backgrounds, including Indigenous Peoples, People of Color (BIPOC), LGBTQ2S+ individuals, people with disabilities, and others who may face barriers. We believe that diversity strengthens our team, encourages innovation, and fosters a more compassionate workplace.

Want to learn more about Stenberg College? Please check out our website at stenbergcollege.com

We thank all applicants for their interest and will contact shortlisted candidates.