Dynamics 365 CRM Lead

Canadian Solar SSES (Canada) Inc.; Kitchener; On-site; CAD 100,000 - 140,000; Full time

Benefits offered by this job

Annual performance bonuses

Comprehensive benefits package

Paid time off

Job summary

Canadian Solar SSES (Canada) Inc. is seeking a Dynamics 365 CRM Lead to oversee CRM solutions across North America. The ideal candidate will guide internal and external teams through the CRM implementation process while remaining a key resource for ongoing support and improvements.

Benefits include a competitive salary, annual bonuses, and a comprehensive health coverage package. The position emphasizes leadership, project management, and strong stakeholder relationships.

Qualifications

• Minimum of 5 years of experience configuring Microsoft Dynamics 365CRM.
• Leadership experience in at least one Dynamics 365CRM implementation.
• 2+ years of experience in CRM reporting outputs with analytics tools.

Responsibilities

• Act as the Solution Lead and technical SME for Microsoft Dynamics 365CRM.
• Manage project delivery to keep implementation on schedule and budget.
• Support testing strategy and execution, including coordination of UAT.

Skills

Microsoft Dynamics 365 CRM

Project Management

PowerBI

Data Migration

Stakeholder Management

Agile Methodologies

Education

Educational background in Information Technology

Tools

APIs

ETL/ELT processes

Job description

Position Title: Dynamics 365 CRM Lead

Department: Information Technology

Compensation: $100,000 - $140,000 + annual bonus

Reports To: Associate Director, IT Applications

Location: Kitchener, Ontario

About the Role

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This newly created role will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM‑centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and will remain the long‑term platform owner post go‑live, providing Level1 support, configuration updates, advanced reporting, and driving continuous improvement and automation.

Responsibilities

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365CRM across North America.
• Lead end‑to‑end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go‑live and stabilization.
• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope.
• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions.
• Define and document business requirements, process flows, and future‑state design for sales operations, planning, and customer engagement.
• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies.
• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination.
• Develop core enablement artifacts such as training materials, process documentation, and user training support.
• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs.
• Provide ongoing operational support for Dynamics 365CRM, including intake and prioritization of enhancements and issues.

Required Qualifications and Skills

• Educational background in Information Technology or a related discipline.
• At least 5 years of post‑graduate experience configuring Microsoft Dynamics 365CRM.
• Experience on at least one Dynamics 365CRM implementation in a leadership capacity (including project management responsibilities).
• At least 2 years of experience building CRM reporting outputs that feed into PowerBI or similar analytics tools.
• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping.
• Experience building integrations/interfaces with other systems using APIs.
• Strong communication and stakeholder management skills (able to translate business needs into system configuration).
• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies.

Benefits

• Competitive salary with annual performance bonuses.
• Comprehensive benefits package including health coverage, retirement plans, paid time off, and more.

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.