Dynamics 365 Customer Engagement Solution Architect

Long View Systems; Toronto, Vancouver, Edmonton, Calgary; On-site; CAD 122,360 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Relocation and travel opportunities

Job summary

LongView Systems in Canada is seeking a Dynamics 365 Customer Engagement Solution Architect to lead implementations across our Data & Dynamics team at multiple Canadian branches. You will collaborate with Account Managers, Business Development Managers, and Leadership to shape solution direction and provide quotes.

The role focuses on design, pre-sales support, and delivering Microsoft Dynamics Customer Engagement solutions, leveraging Dataverse and Power Platform to meet client goals.

Qualifications

• 5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience.
• 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM.
• 3+ years of consulting experience.
• Extensive experience with Microsoft Dataverse and Power Platform.
• Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users.
• Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system.
• Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes.

Responsibilities

• Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions.
• Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
• Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs.
• Provide pre-sales technical assistance, demonstrations, and product education as required.
• Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements.

Skills

Dynamics 365 CE

Consulting experience

Requirements gathering

Solution design

Tools

Azure DevOps

Dataverse

Power Platform

XRM Toolbox

Job description

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you a Dynamics 365 Customer Engagement wizard?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Solution Architect for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! Utilizing your deep and expert knowledge of Dynamics 365 Customer Engagement and related Microsoft cloud solutions and related technologies, you understand client requirements through strong business and technical consulting skills and are proficient in creating and implementing proven solutions that solve business challenges. You will work directly with Account Managers, Business Development Managers, and Leadership Teams to provide solution direction and quotes.

A Day in the Life:

• Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions
• Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
• Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs
• Provide pre-sales technical assistance, demonstrations, and product education as required
• Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements

What You Bring:

• 5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
• 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
• 3+ years of consulting experience
• Extensive experience with Microsoft Dataverse and Power Platform
• Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users
• Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system
• Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes

What Makes You Extra Awesome:

• Dynamics 365 Certifications such as Dynamics 365 Fundamentals
• Dynamics 365 for Field Service Functional Consultant
• Dynamics 365 for Customer Services Functional Consultant
• Dynamics 365 for Sales Functional Consultant
• Power Platform Fundamentals
• Power Platform Developer

Why Work at Long View?

• Great people and culture
• Comprehensive benefits plan
• Career Growth — Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting Work — Be part of exciting projects while accessing all the latest technologies
• Flexible Environment — A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$122,360 - $150,000 a year

Expected Salary Range plus 15% Variable earnings

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.