DX Hybrid Hemostasis Application Consultantt

Siemens Healthineers AG; Canada; On-site; CAD 84,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Pension plan

RRSP matching

Paid time off

Job summary

Siemens Healthineers Canada is seeking an Application Consultant to provide advanced clinical application support, installation mentoring, and customer training across assigned accounts. You will demonstrate products, troubleshoot methodology, and train field personnel to drive standardization and customer satisfaction.

The role requires excellent communication, independent thinking, and willingness to travel as a national resource.

Qualifications

• Must have strong technical skills on the product line and advanced troubleshooting.
• Minimum 5 years field experience in clinical applications support.
• Excellent communication and interpersonal skills for customers and sales teams.
• Independent thinking with ability to decide under minimal supervision.

Responsibilities

• Supports installation, training, and demonstrations for assigned accounts.
• Gathers field issues and relays information to Global Product Support.
• Serves as primary TAS and coordinates trainings at customer sites.
• Collaborates with Sales and Service to support revenue and retention.
• Documents work and ensures adherence to Siemens standards and safety policies.

Skills

Technical expertise

Customer-facing

Communication

Independent thinking

Decision making

Travel readiness

Education

MLT or B.Sc. in Medical Technology

Job description

Position Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Application Consultant (AC) must respond to the most difficult applications problems, counseling customers and field personnel. The AC serves as the highest National level advanced applications resource for the technical field organization, and provides support on clinical applications during installations, methodology troubleshooting, demonstrations, evaluations, and customer training. This position requires independent thinking, strong customer orientation and excellent communication skills as well as expert level of knowledge on their product lines they support. The AC will provide field training and mentoring support to the Technical Application Organization to drive standardization in accordance with the procedures and policies established by the Technical Application Organization. In this role, the AC may remain as primary support, and coordinate and perform installations and training on assigned accounts. The AC is also responsible for assisting to drive revenue goals, customer retention initiatives and organization excellence.

Responsibilities

• Possesses advanced familiarity with the operational and application aspects of the assigned Siemens Healthineers products, as evidenced by the ability to support and train field-based personnel.
• Supports the field-based organization and customers through phone assistance and on-site customer visits.
• Provides installation support and Applications installation mentoring.
• Acts as primary TAS and performs installations and trainings on assigned accounts
• Provides support for training of customers, TASs and FSRs through curriculum development, participation in the actual FSR or TAS training classes, participation in customer workshops or seminars and on-site training of Siemens personnel or customers.
• Possesses the ability to do formal presentations in front of large groups of Siemens personnel or customers.
• Gathers information, technical issues and concerns from the field and conveys them to Global Product Support, and in turn, conveys information from GPS back to the field, keeping abreast of current trends and product improvements.
• Participates in the call escalation process to effectively solve customer problems as the second level regional support, escalating to a North American level when necessary.
• Identifies and manages critical account situations as necessary.
• Conducts instrument and product demonstrations and evaluations when required.
• May be called upon to participate in trade shows, workshops, and seminars.
• Collaborates with Sales and Service personnel in support of the sales effort and in overall customer support and retention.
• Assist and supports the sales organization in the RFP process.
• Appropriately documents all work and communicates pertinent information to customers and Siemens’ personnel.
• Develops and drives standardization processes to the technical organization.
• Compliance with established safety policies and procedures.
• Responsible for understanding and complying with Siemens Standards for Business Conduct.
• Siemens Healthineers are required to always fulfill their work activities in an ethical and compliant manner.

Required Knowledge/Skills, Education, and Experience

• MLT or B.Sc. in Medical Technology or related discipline.
• Minimum of 5 years field experience required.
• Excellent technical skills on the specific product line(s) assigned.
• Proven advanced skills in method and system troubleshooting.
• Strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts.
• Independent thinking and the ability to make critical decisions with minimal supervision is essential.
• Must demonstrate a high level of competency in decision making and be willing to take reasonable risk to achieve their objectives.
• Ability to prioritize critical customers.
• Strong presentation and objection handling skills.
• As a National role, travel may be required.

Preferred Knowledge/Skills, Education, and Experience

• Competency in both English and French is an asset.
• Minimum 5 years experience as a SHS Technical Applications Specialist is preferred.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

Compensation and Benefits

The expected compensation for this position is: $83,500 - $119,500. Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

Vendor Credentialing and Access

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Equal Employment Opportunity Statement

Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility

Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here.

Company Culture

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.