Global Trainer Unity Program

Siemens Healthineers; Toronto; On-site; CAD 124,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a Global Trainer for Unity (ServiceNow) to lead comprehensive, global Unity training programs. You will design and deliver role-based sessions, partner with deployment teams, and drive adoption across regions and business units.

The role requires strong facilitation, ITSM experience, and travel up to 30%. You will align curricula with local languages, regulatory requirements, and diverse user needs for successful global rollout.

Qualifications

• Bachelor’s degree in Business, Information Systems, Education, or related field (Master’s preferred).
• 5–8+ years of experience delivering technology training in a global environment.
• Prior experience with ServiceNow or a similar ITSM/ESM platform strongly preferred.
• Experience working in large-scale, multi-country rollout projects.

Responsibilities

• Deliver Training Globally: Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
• Train-the-Trainer (TTT): Conduct TTT sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
• Curriculum Execution & Feedback: Deliver training aligned with the global Unity curriculum.
• Support Localization Efforts: Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
• Collaborate with Program Teams: Work closely with the global Unity deployment team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
• Measure & Report Training Effectiveness: Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
• Ongoing Support & Reinforcement: Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.

Skills

Adult learning principles

Training delivery

Facilitation

English fluency

Cross-cultural communication

Education

Bachelor’s degree in Business, Information Systems, Education, or related field

Tools

ServiceNow

LMS systems

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Global Trainer for Unity (ServiceNow)

This position is responsible for delivering engaging, high-quality training sessions that enable end users, process owners, and support teams to adopt the new system efficiently. The trainer will collaborate closely with process leads, the training development team, and local deployment teams to ensure consistent and effective training delivery across all regions and business units worldwide.

Key Responsibilities

• Deliver Training Globally: Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.


• Train-the-Trainer (TTT): Conduct TTT sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.


• Curriculum Execution & Feedback: Deliver training aligned with the global Unity curriculum.


• Support Localization Efforts: Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.


• Collaborate with Program Teams: Work closely with the global Unity deployment team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.


• Measure & Report Training Effectiveness: Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.


• Ongoing Support & Reinforcement: Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.

Education & Experience

• Bachelor’s degree in Business, Information Systems, Education, or related field (Master’s preferred).


• 5-8+ years of experience delivering technology training in a global environment.


• Prior experience with ServiceNow or a similar ITSM/ESM platform strongly preferred.


• Experience working in large-scale, multi-country rollout projects.

Skills & Competencies

• Strong knowledge of adult learning principles and digital learning delivery methods.


• Excellent facilitation, presentation, and communication skills in English (additional languages a plus).


• Ability to simplify complex technical concepts for diverse audiences.


• Skilled in virtual training tools and LMS systems.


• Ability to manage multiple priorities and collaborate across time zones.


• Culturally aware and comfortable working in a global, matrixed organization.


• High Proficiency in English; additional languages a plus


• Ability to support role during U.S. East Coast Hours


• Ability to Travel 30%

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The Base Pay Range For This Position Is

$89,220 - $122,672

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• medical insurance


• dental insurance


• vision insurance


• 401(k) retirement plan


• life insurance


• long-term and short-term disability insurance


• paid parking/public transportation


• paid time off


• paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff
Siemens Healthineers is an Equal Opportunity and Aff
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy

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