Manager Ramp Services YOW

Swissport International AG; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

Swissport International AG is seeking a Station Operations Manager to efficiently direct ground handling activities, ensuring safety, quality and service performance across the station. You will lead supervisors, manage resources, and drive continuous improvement in collaboration with customers and authorities.

The role requires 3–5 years of managerial experience in ground handling, strong leadership, and excellent communication skills.

Qualifications

• 3–5 years of managerial experience in ground handling operations, with emphasis on safety, compliance and continuous improvement.
• Strong leadership and supervisory capabilities across diverse teams.
• Excellent written and verbal communication; ability to interact with customers and authorities.

Responsibilities

• Assist in preparing operating budgets for the following year for approval by the General Manager.
• Efficient resource planning (manpower, equipment).
• Comply with Swissport SOPs and policies.
• Ensure service levels are achieved.
• Maintain strong relationships with customers and control authorities (Airport Management, Customs, Immigration).
• Lead supervisors and station employees through effective communication and a positive work environment.
• Monitor KPIs (baggage delivery/handling, on-time arrivals/departures) and ensure targets are met.
• Maintain records of all operating transactions and ensure policies are followed.
• Support ISO 9001, 45001, 14001 audits with documentation and corrective actions.
• Take disciplinary action when needed.
• Ensure adequate resources (manpower and equipment) for operations.
• Implement and monitor safety and security measures for people, equipment, facilities, and aircraft.
• Participate in meetings internally and externally as required.
• Oversee Quality, Health, Safety, and Environmental activities to reduce injuries and equipment damage.
• Support local emergency plan implementation.

Skills

Managerial experience

Team leadership

Communication skills

MS Office proficiency

Problem solving

On-call readiness

Education

Bachelor's degree (preferred)

Associate's degree (optional)

Tools

Microsoft Office

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

To efficiently and profitably manage and direct station activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities

• Assist in the preparation of the operating budgets for the following year, for prior approval by the General Manager
• Efficient Resource Planning (manpower, equipment).
• Must comply with Swissport’s standard operating procedures (SOPs) and policies
• Ensure service levels are achieved
• Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, and Immigration
• Establish strong leadership among all supervisors and station employees through excellent communication skills and a positive work environment
• Monitor and control performance KPIs such as baggage delivery/handling, on‑time arrivals/departures, etc., and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assures all employees comply with company rules and procedures and other authority requirements
• Ensure operational processes comply with applicable ISO 9001, 45001, and 14001 standards and support ongoing audits and continuous improvement initiatives.
• Maintain documentation and procedures in alignment with ISO 9001, 45001, and 14001 requirements and organizational compliance standards.
• Support internal and external ISO 9001, 45001, 14001 audits by preparing documentation and addressing corrective actions.
• Take disciplinary action with subordinates as needed
• Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
• Solves conflicts/irregularities and takes appropriate action
• Participate in meetings internally and externally as may be required
• Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft,t and equipment damage
• Implements and monitors the local emergency plan

Qualifications and Competencies

• A bachelor's or Associate's degree is a plus, but not required
• 3-5 years of managerial experience in the ground handling operations with a strong focus on procedural compliance, safety practices, and continuous improvement processes
• Proven ability to work independently and as part of a team
• Highly motivated self‑starter who can effectively prioritize, multitask, and manage to accomplish objectives within prescribed deadlines
• Excellent organizational skills with attention to detail.
• Strong knowledge of ground handling operations and services
• Outstanding communication skills, including written, oral, interpersonal, and presentation skills
• Ability to be “on call” 24/7 for emergencies
• The nature of this position demands discretion, good judgment, and prompt, accurate decision‑making, as well as the management of complex situations
• Strong proficiency in the Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
• Ability to work under pressure
• Must be able to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!