Driver Dispatch Lead: Fast-Paced, On-Call Ops

The Seaboard Transport Group; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Job summary

The Seaboard Transport Group is seeking a capable Dispatcher to coordinate driver schedules, confirm orders, and manage loads with a focus on safety and on‑time delivery. This fast‑paced role calls for strong communication, organization, and calm problem solving across a busy operations team.

You will serve as the main contact for drivers within your fleet, log activities in TMW, and support after‑hours dispatch to ensure customer satisfaction and smooth daily operations across Sherwood Park and

Qualifications

• Post-secondary education in business, logistics, or a related field.
• 2+ years of experience in transportation or logistics; dispatch experience is an asset.
• Knowledge of ELD systems and TMW software is an advantage.
• Excellent communication and organizational skills.
• Strong attention to detail with the ability to juggle multiple priorities.
• Team-player attitude and problem-solving.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Maintain and manage driver schedules and variations with Operations Manager and GM.
• Receive, verify, and log customer orders in the TMW system.
• Schedule loads prioritizing safety, service, and efficiency based on customer data.
• Communicate dispatch details to drivers (plans, TMW numbers, routes).
• Answer calls from drivers and customers; address inquiries and direct calls.
• Verify delivery to customer site and update the TMW system; escalate delays.
• Record and report safety and service incidents to management.
• Provide after-hours coverage and respond to critical information for drivers.
• Monitor loads with drivers for current and next day assignments.
• Collaborate with Operations, Safety, Driver Care Centre and Shop teams.

Job description

The Seaboard Transport Group is seeking a capable Dispatcher to coordinate driver schedules, confirm orders, and manage loads with a focus on safety and on‑time delivery. This fast‑paced role calls for strong communication, organization, and calm problem solving across a busy operations team.

You will serve as the main contact for drivers within your fleet, log activities in TMW, and support after‑hours dispatch to ensure customer satisfaction and smooth daily operations across Sherwood Park and