Door Person - The James

TLR Property Management LP; Toronto; On-site; CAD 44,000 - 58,000; Full time

Benefits offered by this job

Benefits and wellness package

5% incentive opportunity

Job summary

Tricon is seeking a front-of-house professional in Toronto to greet residents and guests, provide runner services, and support concierge operations. You will manage arrivals, coordinate access, and assist with daily building operations while upholding service excellence.

Applicants should have hospitality or luxury residential experience, strong interpersonal skills, and flexible availability including evenings and weekends.

Qualifications

• Experience in hospitality or luxury residential is preferred.
• Strong interpersonal and relationship-building skills.
• Polished, professional appearance and conduct.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet residents and guests at building entrance and provide a warm, elevated arrival experience.
• Provide runner services including dry cleaning, packages, and local errands.
• Manage flow of residents, guests, vendors, and service providers at arrivals and access areas.
• Support Concierge operations during peak periods and coverage gaps.
• Maintain visible front-of-house presence and assist with parcel coordination and daily operations.

Skills

Interpersonal skills

Detail-oriented

Proactive

Customer service

Job description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Essential Duties and Responsibilities:

• Resident & Guest Experience (Exterior Arrival Focus)
  Proactively greet residents and guests at the building entrance, including welcoming residents outside when visible. Open vehicle and entrance doors, assist residents upon arrival, and provide a seamless, elevated arrival experience. Deliver a warm, professional welcome while anticipating resident needs and preferences.
• Runner Services & Resident Support
  Provide runner services, including delivery and retrieval of dry cleaning, packages, resident items, and assistance with local errands. Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.
• Arrival Experience & Entry Management
  Maintain a safe, organized, and guest-ready entrance environment, ensuring exterior and lobby-adjacent areas are consistently presentable. Manage the flow of residents, guests, vendors, and service providers while coordinating arrivals and access activities.
• Concierge Support & Coverage
  Support Concierge operations during peak periods and coverage gaps, including resident assistance, inquiries, and service coordination. Ensure seamless service continuity when transitioning between Door and Concierge responsibilities.
• Building Presence, Security & Operations
  Maintain a visible front-of-house presence, monitor access points, manage visitors and vendors, and support emergency and safety procedures. Assist with parcel coordination and daily operations while upholding professionalism, discretion, resident privacy, and service excellence.

Qualifications:

• Previous experience in hospitality, luxury residential, or other high-service environments preferred.
• Strong interpersonal and relationship-building skills.
• Highly dependable, detail-oriented, and proactive.
• Demonstrated ability to remain composed and effective in a fast-pace, high-visibility environment.
• Sound situational awareness and ability to manage multiple priorities in a dynamic setting.
• Basic familiarity with building systems and technology (e.g., access control and communication tools).

Minimum Requirements:

• Flexible availability, including evenings, weekends, and holidays.
• Professional proficiency in English, with the ability to communicate clearly and effectively in written and verbal interactions.
• Maintains a polished, professional standard of personal presentation and conduct appropriate to a high-service, resident-facing environment.
• Valid driver’s licence.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range:

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $43,710.00 - $57,810.00

Benefits:

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 5%

Diversity & Inclusion:

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at [e-mail].