Door Attendant

Starwood Hotels; Mayfair; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Free healthy meals on duty

Eye care contributions

Employee Assistance Program

Job summary

Starwood Hotels is seeking a Door Attendant to be the warm, welcoming face of the hotel, delivering professional service from guest arrival to departure.

You will coordinate transportation, assist with luggage, and provide attentive, hospitality-focused support to ensure memorable experiences for every guest.

Qualifications

• Excellent customer service and communication skills.
• Professional appearance and a positive, engaging attitude.
• Ability to respond to guest needs quickly, courteously, and confidently.
• A strong sense of responsibility and a guest-first mindset.
• Valid Driver’s License.

Responsibilities

• Provide a warm, genuine welcome to guests as they arrive at the hotel.
• Open and close doors, ensuring an attentive and polished arrival and departure experience.
• Offer valet parking services, safely and efficiently handling guest vehicles.
• Assist with taxi arrangements and ensure timely transportation coordination.
• Serve as the first point of contact for house car service, arranging guest pickups and drop-offs.
• Assist with guest luggage, providing courteous, prompt, and professional support.

Skills

Customer service

Professional appearance

Guest needs response

Guest-first mindset

Driver’s license

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re looking for a Door Attendant who will be the warm, welcoming face of our hotel—creating memorable first and last impressions for every guest. As our welcome ambassador, you’ll bring professionalism, attentiveness, and genuine hospitality to each interaction, ensuring every arrival and departure is seamless and exceptional.

Inside Tip: Knowing a thing or two...or three about the history of our property to share with your guests will set you up for success.

About The Role

As the first point of contact, you’ll set the tone for the guest experience the moment they arrive. From opening doors with a gracious smile to coordinating transportation and assisting with luggage, you’ll play a vital role in delivering smooth, thoughtful, and elevated service.

• Provide a warm, genuine welcome to guests as they arrive at the hotel


• Open and close doors, ensuring an attentive and polished arrival and departure experience


• Offer valet parking services, safely and efficiently handling guest vehicles


• Assist with taxi arrangements and ensure timely transportation coordination


• Serve as the first point of contact for house car service, arranging guest pickups and drop-offs


• Assist with guest luggage, providing courteous, prompt, and professional support

About You

• Excellent customer service and communication skills


• Professional appearance and a positive, engaging attitude


• Ability to respond to guest needs quickly, courteously, and confidently


• A strong sense of responsibility and a guest-first mindset


• Valid Driver’s License

Why Choose Us?

Our Culture Is Caring And Thoughtful, And We Deliver Good-natured, Informed Service, Perfectly Executed To Evoke a Sense Of Fulfilment And Well-being. As Part Of Our Team, You Can Look Forward To a Variety Of Activities And Perks That Support Your Passion For Hospitality And Nature

• A \"Designed by Nature\" work environment


• Free healthy & nutritious meals on duty


• 24-hour Employee Assistance Program


• Flu vaccinations vouchers


• Eye care contributions


• Social events throughout the year


• Wedding and Baby gifts


• Travel season ticket loan


• Complimentary chiropodist & reflexology treatment


• West End Club - discounts in local shops, hotels, bars and restaurants


• Spa, Food & Beverage discounts ranging from 30% - 50%


• Guest experience stay - enjoy an overnight stay and experience our restaurant and bars


• Opportunities to be involved in charity and community events


• All Starwood Hotels discounted employee/friends and family room rates


• Enhanced Holiday Benefit


• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!


• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform


• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!


• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

Terms & Conditions apply to all benefits.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.