Donor Services Assistant

Indspire; Toronto; On-site; CAD 52,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative team environment

Professional growth opportunities

Cultural learning

Job summary

Indspire is seeking a temporary Donor Services Assistant to support the Development team during peak fundraising season in Toronto, Ontario. The role processes gifts, maintains donor records in Raiser's Edge, and ensures timely donor stewardship.

The position requires a post-secondary degree and at least one year of administrative or donor services experience. Proficiency with Microsoft Office is expected, and knowledge of Raiser's Edge is strongly preferred. Fluency in French is an asset.

Qualifications

• Post-secondary degree in a related field.
• Minimum one year administrative/donor services or data entry experience.
• Experience using Raiser's Edge or similar fundraising CRM; strong preference for Raiser's Edge.

Responsibilities

• Process donations and donor correspondence; mail handling.
• Batch gifts, data entry, and update donor records in Raiser's Edge.
• Prepare and mail donor receipts and tax receipts; stewardship materials.
• Support donor premiums and fulfillment; follow up on declined/expired cards.
• Maintain donor contact and biographical data; assist with campaigns and stewardship initiatives.
• Provide administrative support to Donor Services and Stewardship teams.

Skills

Administrative work

Data entry

Communication skills

Attention to detail

French language (asset)

Education

Post-secondary degree

Tools

Raiser's Edge

Microsoft Excel

Microsoft Outlook

Job description

Donor Services Assistant - Full-Time Contract (September 2026 – January 2027)

In Person / Toronto, ON

Salary Range: $25.00 - $28.00 per hour

Closing Date: August 7, 2026

Make a lasting impact. Work with purpose.

Indspire is a national Indigenous charity that invests in the education of First Nations, Inuit, and Métis students, empowering individuals, strengthening communities, and building a stronger country for all.

Role Overview

Indspire is seeking a temporary Donor Services Assistant to support the Development team during our peak fundraising season. This role provides administrative and donor services support to ensure gifts are processed accurately and donors receive timely and meaningful stewardship in a fast‑paced fundraising environment.

Key Responsibilities

• Picking up, sorting, and distributing incoming mail, with priority placed on processing donations and donor correspondence.
• Assisting with gift batching, data entry, and updating donor records within Raiser's Edge.
• Processing returned mail and updating donor contact information in accordance with database business rules.
• Supporting the preparation and mailing of donor acknowledgement letters, tax receipts, and stewardship materials.
• Assisting with the fulfillment and distribution of donor premiums and other stewardship items.
• Completing thank‑you calls and follow‑up calls related to expired or declined credit cards using approved scripts and processes.
• Assisting with donor record maintenance, including updating contact and biographical information.
• Supporting donor services activities related to fundraising campaigns, appeals, and stewardship initiatives as required.
• Providing administrative support to the Donor Services and Stewardship teams, including filing, data management, and other related duties.
• Assisting with special projects and other duties as assigned.

Qualifications

• Post‑secondary degree in a related field.
• Minimum one year of administrative, customer service, donor services, or data entry experience.
• Minimum one year of experience using Raiser's Edge or another fundraising database/CRM; experience using Raiser's Edge is strongly preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills, with a professional and donor‑centred approach.
• Ability to handle confidential and sensitive information with discretion.
• Demonstrated initiative and ability to work collaboratively as part of a team.
• Knowledge of and experience with Indigenous communities considered an asset, along with openness to engaging in cultural competency training.
• Ability to communicate in French considered an asset.

What We Offer

• Competitive compensation commensurate with experience.
• A collaborative and supportive team environment.
• Opportunities for professional growth and cultural learning.
• The chance to make a real and lasting difference in the lives of Indigenous students.

Equal Opportunity & Accommodations

Indspire is committed to ensuring an equal opportunity and barrier‑free recruitment process. Accommodation is available to all applicants upon request.

Please contact us via email at [e-mail].