Donor Centre Associate

Canadian Blood Services; Surrey; On-site; CAD 43,000 - 45,000; Part time

Benefits offered by this job

Vacation according to collective agrem

Payment in lieu of holidays

Health, dental and vision benefits

Premiums paid per agreement

Employee discounts, wellness program

Job summary

Canadian Blood Services is seeking a Regular part-time Donor Centre Associate to join the BC-North Surrey Donor Centre mobile team. You will perform phlebotomy, engage donors with excellent service, and ensure safe, accurate handling of blood products.

You will register donors, conduct screening, and support booth setup at mobile events, upholding privacy and GMP standards while delivering a positive donor experience.

Qualifications

• High school diploma required; post-secondary education is asset.
• Completion of accredited phlebotomy training or 1 year related experience.
• Minimum 3 years in a high customer-focused environment.
• Knowledge of GMPs and computer systems; familiarity with Word/Outlook is helpful.
• Ability to communicate in multiple languages is an asset.

Responsibilities

• Perform phlebotomy in a SAFE collection process and provide donor care.
• Register donors, conduct confidential screening, and promote a positive experience.
• Ensure accurate product information and labelling in our system.
• Support mobile event setup and donor clinics at the BC-North Surrey Centre.
• Uphold donor privacy and safety standards; contribute to process improvements.

Skills

Phlebotomy

Customer service

Registration & screening

Documentation accuracy

Communication

Safety standards

Multilingual (asset)

Education

High school diploma

Phlebotomy training

Tools

Microsoft Word

Outlook

Job description

Select how often (in days) to receive an alert:

Employment status: Regular part-time
Possible schedule/FTE: 0.84
Position's anticipated start date:

Salary/Rate of pay:SD18 - SD 21 - $31.06 - $32.31

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-timeDonor Centre Associateto join our dynamic Collections mobile team in our BC-North Surrey Donor Centredonor centre.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection processin accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process

• Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening todetermine eligibility and build and promote a positive donor experience.
• Your knowledge or experience in following procedures you will ensure safe processing and handling of blood products as well as respecting donor privacy
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our computer system, when completing the product labelling process, and when preparing products.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• A high school diploma is required, and post-secondary education is considered an asset.
• Completion of accredited training program in phlebotomy or one-year related experience.An equivalent combination of education, training and experience may be considered.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Knowledge of and experience working with current Good Manufacturing Practices
• Basic computer skills and the ability to learn new systems and programs.Previous knowledge of Microsoft Word and Outlook are considered assets.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Vacation according to the collective agreemtn.
• Payment in lieu of holidays.
• Comprehensive group health, dental and vision benefits for you and your family.
• Premiums paid according to the collective agreement.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services mobile donor centers.
• This line works on the North Surrey Mobiles. Work days alternate, including stat holidays. 0915-1715, 0945-1745, 1000-1715, 1045-1845, 1145-1945, 1230-1930, 1245-2000, 1245-2045, 1245-1915. Rest days: Sun/Mon or Mon/Tues or Tues/Wed or Wed/Thurs or Thurs/Fri or Fri/Sat or Sat/Sun.
• Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.