Donor Centre Associate - Blood Collection

Canadian Blood Services; Toronto; On-site; CAD 41,000 - 44,000; Part time

Benefits offered by this job

Comprehensive benefits

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is looking for 2 Regular part-time Donor Centre Associates to join our dynamic Collections team in our Danforth and Dufferin donor centres in Toronto.

In this role you will perform phlebotomy, engage face-to-face with donors, and ensure a safe, quality donor experience while protecting donor privacy and accurate product labelling. Shifts vary; days, evenings, weekends and holidays are possible.

Qualifications

• High school diploma required; post-secondary considered an asset.
• Completion of accredited phlebotomy training or one-year related experience.
• Minimum 3 years in a high customer-focused environment.
• Knowledge of GMPs and basic computer skills (Word/Outlook) are assets.
• Ability to communicate in more than one language is an asset.

Responsibilities

• Perform phlebotomy in the collection process following health and safety standards.
• Interact face-to-face with donors, team members and volunteers to provide safe, quality service.
• Register and screen donors to determine eligibility and promote a positive donor experience.
• Ensure accurate product information, labeling and donor privacy.
• Drive continuous improvement by sharing knowledge and supporting best practices.

Skills

Phlebotomy experience

Customer service

Communication

MS Word/Outlook basics

Education

High school diploma

Phlebotomy training or one-year related experience

Post-secondary education considered an asset

Tools

MS Word

Outlook

Job description

Select how often (in days) to receive an alert:

Location: Toronto, ON, CA, M4J 1M5 Toronto, ON, CA, M6H 4A9

Job posting ID: 8997

Employment status: Regular part-time
Possible schedule/FTE: 0.5
Position's anticipated start date:2026-11-02
Number of positions available: 12

Classification: OPSEU Multi-Product Environment
Salary/Rate of pay: $29.54 - $31.97

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for 2 Regular part-time Donor Centre Associatesto join our dynamic Collections team in our Danforth and Dufferindonor centres opening later this year.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day.

In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process.

• Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening todetermine eligibility and build and promote a positive donor experience.
• Your knowledge or experience in following procedures you will ensure safe processing and handling of blood products as well as respecting donor privacy
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our computer system, when completing the product labelling process, and when preparing products.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.

Desired education and skills

• A high school diploma is required, and post-secondary education is considered an asset.
• Completion of accredited training program in phlebotomy or one-year related experience.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Knowledge of and experience working with current Good Manufacturing Practices
• Basic computer skills and the ability to learn new systems and programs.Previous knowledge of Microsoft Word and Outlook are considered assets.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Payment in lieu of vacation.
• Payment in lieu of holidays.
• Comprehensive group health, dental and vision benefits for you and your family.
• Premiums paid according to the collective agreement.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed donor centres. Shifts include days, evenings, weekends, and statutory holidays.
• Physical requirements for the role include the ability to lift supplies and equipment in excess of 10 kg (22 lbs.).

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.