Donor Centre Representative (Float) RPT

Canadian Blood Services; Vancouver; On-site; CAD 30,000 - 43,000; Part time

Benefits offered by this job

Vacation per collective agreement

Health, dental and vision benefits

Defined benefit pension

Employee discounts

Wellness program

Job summary

Canadian Blood Services is seeking a Regular part-time Donor Centre Representative to join our Collections team in BC-Vancouver donor centres and mobile events. You will greet donors, confirm and rebook appointments, and respond to questions.

Shifts include days, evenings, weekends and holidays. You will help set up workstations, update schedules, and support donor clinic operations with a friendly, service-driven approach.

Qualifications

• Completion of high school.
• One year of experience in a hospitality or customer service environment or working with volunteers would be asset.
• Typing speed 35 words per minute (testing will be required).
• Ability to communicate in more than one language is an asset and enhances donor interactions.

Responsibilities

• Greet donors, confirm and rebook appointments, and respond to questions.
• Create an outstanding donor experience with strong communication and client service.
• Work collaboratively in a diverse team and support donor centre events.
• Prepare workstations, set up computers/printers, print schedules and update the online booking system.
• Assist in setting up mobile event booths and ensure donor clinics are ready for use.

Skills

Customer service

Communication

Microsoft Word

Outlook

Typing 35 wpm

Multilingualism

Education

High school diploma

Tools

Microsoft Word

Outlook

Job description

Employment status: Regular part-time

Possible schedule/FTE:0.84
Position's anticipated start date:2026-10-27
Position's anticipated end date:or upon return of the incumbent
Number of positions available: 1

Classification: HEU 180
Salary/Rate of pay: $26.31

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-timeDonor Centre Representative to join our dynamic Collections team in our BC-Vancouver-Oak St, BC-North Surrey Donor Centre, BC-Vancouver-Downtown donor centres and mobiles.

The Collections teamis responsible for supporting Canadian Blood Services by collecting donor blood and blood products in a safe manner to provide patients with lifesaving products every day. In this role, you will beproviding excellent customer service by greeting donors, confirming and rebooking appointments, and responding to questions.

• Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.
• Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.
• Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Desired education and skills

• Completion of high school.
• One year of experience in a hospitality or customer service-oriented environment orprevious experience working with volunteers would be considered an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• Ability to type 35 wpm (testing will be required).
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Vacation according to the collective agreement.
• Payment in lieu of holidays.
• Comprehensive group health, dental and vision benefits for you and your family.
• Premiums paid according to the collective agreement.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Working Days & Times: Monday (0745-1545 or 0830-1545 or 1045-1845 or 1145-1945), Tuesday (0745-1545 or 0845-1545 or 1045-1845 or 1145-1945), Friday (0745-1545 or 1145-1945), Saturday (0745-1545 or 1145-1945) Rest Days: Wednesday, Thursday, Sunday
• Travel will be required for mobile eventsin our communities, and transportation will be provided by Canadian Blood Services.
• Moderate physical demands - p hysical requirements for the role include the ability to assist with event set-up .

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.