Documentation Specialist

CATALIS; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

An innovative technology firm is seeking a detail-oriented Technical Writer to support the development of a cloud-based appraisal system. This role focuses on transforming high-level requirements into actionable documentation, collaborating with product management and development teams. The ideal candidate will excel in communication and possess strong analytical skills. Join a dynamic team that values professional growth, offering competitive compensation and comprehensive benefits. Enjoy a vibrant office environment with unique perks that promote a healthy work-life balance. This is a fantastic opportunity to make a significant impact in the tech sector while contributing to meaningful government services.

Benefits

Competitive compensation

Full paid vacation

Comprehensive health & dental benefits

Free access to Udemy courses

Stand-up desks

Foosball games

Fitness challenges

Office dog

Lounge areas

Qualifications

• Proficiency in process modeling and requirements management tools.
• Strong analytical skills with attention to detail for documentation.

Responsibilities

• Gather and document high-level requirements for development.
• Create and maintain user guides and system documentation.
• Design wireframes and mockups to communicate functionality.

Skills

Excellent written and verbal communication skills

Strong analytical and organizational skills

Attention to detail

Ability to create multimedia content

Problem-solving skills

Education

Bachelor’s degree in Business Administration

Certification in technical writing

Tools

Balsamiq

Visio

Draw.io

Jira

Confluence

Job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development as we want our employees to ride the wave and grow with our business. To promote professional and personal development, we offer free access to unlimited learning and development courses via Udemy online learning platform. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

We are seeking a highly motivated and detail-oriented Technical Writer to support the development and implementation of a next-generation cloud-based Computer-Assisted Mass Appraisal (CAMA) system. The primary focus of this role will be to take high-level requirements and define them more thoroughly for the development team. The Technical Writer will work closely with product management, developers, QA teams, and stakeholders to ensure the successful delivery of a scalable and user-centric system. Exceptional attention to detail and strong grammar skills are essential to ensure high-quality documentation.

What you Will Do

1. Requirements Development:

• Gather, analyze, and document high-level requirements and define them more thoroughly for the development team.
• Ensure requirements are clear, concise, and actionable to support the development process.

2. Wireframing and Prototyping:

• Design wireframes and mockups using tools like Balsamiq to communicate system functionality and user interface designs.

3. Documentation Development:

• Create and maintain knowledge base content, user guides, and system documentation.
• Prepare training materials and onboarding content for end-users.

4. Knowledge Management:

• Organize and maintain a centralized knowledge base to support cross-team collaboration and information sharing.
• Ensure documentation is up-to-date, accurate, and easily accessible.

5. Content Strategy Development:

• Develop and maintain a content strategy to ensure consistency in tone, style, and format across all documentation.
• Create templates and style guides for documentation to promote standardization.

Requirements

What you Will Need to Succeed

• Excellent written and verbal communication skills.
• Strong analytical and organizational skills, with an exceptional attention to detail.
• Proficiency in process modeling tools (e.g., Visio, Draw.io), requirements management tools (e.g., Jira, Confluence), and wireframing tools (Balsamiq).
• Strong analytical, problem-solving, and communication skills.
• Ability to create multimedia content like video tutorials or interactives guides.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Certification in technical writing, such as Certified Professional Technical Communicator (CPTC) or equivalent.
• Familiarity with CAMA systems or property appraisal methodologies.
• Experience with SaaS application development and implementation.
• Experience working in local government or with government agencies.
• Familiarity with Agile and Scrum methodologies.
• Understanding of data structures and database principles is a plus.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.