Document Control - Document Control Assistant

The Erb Group; New Hamburg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Long-term disability

EFAP

Massage therapy

RRSP matching

Profit sharing

Uniform allowance

Insurance discounts

Educational assistance

Community involvement

Employee events

Job summary

The Erb Group is seeking a Document Control Assistant to handle calls, process documents, and manage mail and shipments at our New Hamburg, Ontario location.

Join a family-owned, North America–based refrigerated transport leader with strong benefits and opportunities for growth, starting with day-one health coverage and ongoing training.

Qualifications

• Excellent customer service skills and phone communication ability.
• Strong keyboarding skills and attention to detail.
• Proficiency with MS Office including Outlook, Excel, Word; AS400 preferred.

Responsibilities

• Answer all incoming calls and direct to the appropriate extension.
• Greet clients and direct them to the right personnel.
• Open company mail daily and distribute to departments.
• Accept and sign for deliveries and forward to departments.
• Maintain daily FedEx receipts and prepare outgoing FedEx shipments.
• Update master contact lists and terminal locations as needed.
• Provide training for coverage during vacations.
• Process terminal paperwork and print labels.
• Chart and file imaged documents.
• Perform other duties as required.

Skills

Customer service

Phone communication

Keyboarding

MS Office

Tools

AS400

Outlook

Excel

Word

Job description

Document Control - Document Control Assistant

Job Description

Posted Thursday, August 20, 2026 at 4:00 a.m.

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: (Days) Monday to Friday, 8:00am-4:30pm

SUMMARY

The Document Control Assistant handles incoming calls and inquiries, and completes document processing.

PRIMARY RESPONSIBILITIES

• Answer all incoming calls, directing them to the appropriate extension and taking messages when necessary.
• Greet incoming clients professionally and direct them to the appropriate personnel as required.
• Open all company mail daily and distribute it to the relevant departments.
• Accept and sign for incoming deliveries, forwarding them to the appropriate departments.
• Maintain daily records of FedEx receipts.
• Prepare outgoing FedEx shipments online.
• Update and distribute the company master contact lists, including telephone extensions (hard copy), terminal locations, and cell phone numbers as needed.
• Providing training for coverage of vacations.
• Process terminal paperwork, including removing staples, taping, checking for missing data, and printing labels for all documents.
• Chart and file imaged documents.
• Perform any other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Excellent customer service skills and the ability to communicate effectively over the phone.
• Strong keyboarding skills and attention to detail.
• Proficiency with computer systems and MS Office, including Outlook, Excel, Word, and AS400 preferred.

WORKING CONDITIONS

• Monday through Friday, 40-hour workweek.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer andis committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process.If you require accommodation, please contact [e-mail] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.