LTL Central Canada - Dispatcher

The Erb Group; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Long-term disability

EFAP (Employee & Family Assistance)

Massage therapy benefits

RRSP matching

Profit-sharing

Tool allowance

Corporate discounts

Educational assistance

Community involvement

Employee events

Job summary

The Erb Group in Mississauga is seeking a Night-Shift Dispatcher to coordinate linehaul drivers and manage the movement of temperature-controlled freight across Canada and the U.S. The role requires ensuring on-time departures, safe operations, and excellent customer service.

You will work with drivers, dock and operations teams, monitor performance, and utilize Erb systems including AS400. Strong communication, accuracy, and organizational skills are essential for success.

Qualifications

• Experience in a dispatcher role is an asset.
• Experience with Erb systems including AS400 is preferred.
• Proficient in MS Office and accurate data entry.
• Strong verbal and written communication skills.
• Attention to detail and ability to meet deadlines under pressure.

Responsibilities

• Distribute load assignments to Linehaul Drivers.
• Move/Monitor drivers within dispatch system.
• Coordinate with Terminal Operations for timely departures.
• Assess and prioritize freight to meet deadlines and goals.
• Assist with manifesting loads accurately and efficiently.
• Communicate load information to drivers and respond to dispatch messages.
• Enter loads in Erb system when needed.
• Maintain client websites and report delays per SOPs.

Skills

AS400

Dispatcher exp

MS Office

Attention to detail

Communication

Tools

AS400

MS Office

Job description

Posted Monday, August 17, 2026 at 4:00 a.m.

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: (Nights) Monday- Friday, 9:30pm-6:00am

SUMMARY

The Dispatcher plays a key role in coordinating and managing the movement of freight across various terminal locations. This position is responsible for scheduling and dispatching linehaul drivers, ensuring timely, efficient, and safe transportation of goods. The Dispatcher will collaborate closely with drivers, and other operations personnel to maintain optimal routes, ensure compliance with company policies, and provide exceptional customer service.

PRIMARY RESPONSIBILITIES

• Distribute load assignments to Linehaul Drivers.
• Move/Monitor drivers within computer dispatch system.
• Collaborate with Terminal Operations to ensure timely departures of freight.
• Assess and prioritize freight movement to meet deadlines and operational goals.
• Assist the Local Operations team with manifesting loads accurately and efficiently.
• Identify opportunities to optimize departure times and improve load factors, and communicate these insights to the Linehaul dispatch team.
• Coordinate efforts with the dock, data entry teams, drivers, and other dispatch groups to manage load reductions and arrange for outside power when necessary.
• Monitor scheduled departures and driver wait times, providing regular reports on performance and identifying areas for improvement.
• Monitor Cargo Watch and alert drivers/arrange service etc for mechanical breakdowns.
• Communicate load information to drivers, receive calls and respond to drivers dispatch messages.
• Receive emails and accept loads as required.
• Must be capable of entering loads in Erb system if Customer Service is not available.
• Responsible to update client websites as required.
• Responsible to understand, monitor and communicate delays/issues according to the established SOP’s per client requirements.
• Maintain a high level of customer service and professionalism when interacting with drivers, colleagues, and other stakeholders.
• Responsible to adjust driver assignments when capacity has changed in conjunction with other dispatch groups.
• Responsible for end of shift communication to ensure a smooth cross-over.
• Responsible to keep manager informed regarding progression of business and complete reports requested from manager.
• All other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Experience on Erb systems including AS400.
• Previous experience in a dispatcher role considered an asset.
• Good keyboarding skills and experience using computers including MS Office applications required.
• Must have attention to detail and accuracy under pressure to meet deadlines within a busy environment.
• Strong verbal and written communication skills.
• Ability to adapt to change and make effective decisions.
• Strong time management and organization skills.
• Ability to work independently and within a team.

WORKING CONDITIONS

• Overtime as required.
• May require flexibility in work shifts to provide vacation coverage as needed.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

The Erb Group is an equal opportunity employer andis committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process.If you require accommodation, please contact [e-mail] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.