Dock Attendant

Hornblower Cruises and Events; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

Hornblower Cruises and Events is seeking a seasonal Dock Attendant for its City Cruises operation in Gananoque, Ontario. The role involves ensuring smooth dock operations and providing top-notch customer service. Ideal candidates will be adaptable and possess a strong service orientation. Join a company that values communication and teamwork!

Benefits

Competitive Wage

Retention Bonus

Complimentary Cruise Tickets

Crew Recognition Awards

Paid Training

Crew Events

Qualifications

• Must possess a service orientation and energetic personality.
• Valid Ontario driver's license, Class G2 or higher required.
• Ability to lift up to 40 pounds and work in all weather conditions.

Responsibilities

• Manage guest traffic flow on and off the docks.
• Provide high-level customer service to all guests.
• Follow all safety protocols and maintain cleanliness of docks.

Skills

Customer service

Service orientation

Adaptability

Communication

Teamwork

Education

Equivalent recognized by the Ministry of Education

Job description

City Experiences is seeking a Dock Attendant for our City Cruises operation in Gananoque.

• Please note this is a seasonal contract position.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The Dock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager

Crew Benefits :

• Competitive Wage
• Retention Bonus - up to $!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $ per referral
• Crew Events
• Paid Training
• Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System
• Manage guest traffic flow on and off the docks
• Follow safety protocols to ensure the protection of passengers and the vessel
• Handle lines to moor vessels to dock
• Ensure docks are clean and free of any debris
• Answer general inquiries and provide information about facility
• Immediately report any incidents or safety concerns to Dock Manager
• Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager
• Assist Food & Beverage team with daily food delivery and restock of boats
• Follows all safety policies, departmental policies, and service standards
• Adheres to all health and safety regulations
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional job duties as assigned

Requirements & Qualifications :

• or equivalent as recognized by the Ministry of Education
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Energetic and enthusiastic personality essential
• If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Valid Ontario driver's license, Class G2 or higher
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Will work for extended periods of time without sitting
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)
• Will be required to be available for work on all major holidays

About Us :

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment freeof harassment and / or discrimination of any type, including but not limited to discrimination and / or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex / pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.