Diversion & Intake Case Manager

The Salvation Army Canada and Bermuda Territory; Ottawa; On-site; CAD 29,000 - 41,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a dedicated service worker to assist clients toward self-sufficiency. You will perform intake, assess needs, and coordinate referrals to housing, employment, health care, and pastoral support.

Qualifications include post-secondary education in social services, at least two years frontline experience with homelessness, strong interviewing and reporting skills, and bilingual English/French abilities.

Qualifications

• Demonstrates assessment skills to determine client needs and appropriate referrals.
• Experience collaborating with community resources and agencies.
• Experience administering Narcan and/or Narcan training is an asset.
• Bilingualism in English and French is preferred.

Responsibilities

• Assist clients by advocating and referring to promote self-sufficiency.
• Develop service/goal plans with clients and identify barriers.
• Coordinate housing, employment, health care, and social services referrals.
• Provide crisis intervention and follow-up on client progress.

Skills

Assessment skills

Community partnerships

Narcan training

Bilingual English/French

Education

Post-secondary education in social services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

To assist clients through advocating and/or referrals in order to promote moving towards self-sufficiency.

Accountabilities

Client Services

• Uses intake information and gathers other information needed to determine eligibility and presenting issues according to established format. This will be done through questionnaires, forms and interviews. This data will meet the provisions of the Ontario Works Act in ensuring confidentiality of residents
• Assess presenting condition of client to determine need for Urgent Response from RMOC Social Services Department
• Using information gathered from the client and other appropriate sources, assess client needs in order to determine appropriate referrals for:
• Housing
• Employment
• Health care (physical, mental, emotional, addictions)
• Pastoral counselling
• Socialization

Service/Goal Plan

• With the client, involving other appropriate workers, develop preliminary service/goal plan, including outcomes, priorities and timelines
• Identify real or potential barriers to achieving desired outcomes

Crisis Intervention

• Use intervention skills in emotional, mental, or social crises

Referrals

• Make appropriate referrals to both Booth Centre and community resources
• Coordinate simultaneous referrals to ensure an integrated service response
• Coach/support clients as necessary for him to access appropriate services

Follow up

• Monitor client’s progress. Advocate on behalf of the client as required and appropriate
• Arrange for case conferences if appropriate or attend reviews called by community workers

Administration

• Ensure accurate, up to date documentation according to requirements of Booth Centre management and funding mandates. This will include both computerized and paper records
• Prepare statistical and other reports as required
• Transmit electronically or on paper all information required by a funding mandate and/or service agreement

Health and Safety

• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
• Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected

Physical Effort

• Frequent amount of standing, walking, sitting, keyboarding

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Director of Programs

FINANCIAL AND MATERIALS MANAGEMENT

None

WORKING CONDITIONS

• May deal with angry and abusive clients
• May encounter verbal abuse
• May deal with bed bugs
• May be required to deal with client overdose and other medical situations

Education, Qualifications and Certifications

• Relevant post-secondary education, preferably a diploma or degree in social services work

Experience and Skilled Knowledge Requirements

• At least two years successful experience in working on the front line with the homeless population
• Understanding of the issues of homelessness
• Effective communication skills including interviewing, presenting cases and writing reports

Skills and Capabilities (examples provided below)

• Demonstrable assessment skills.
• Proven ability to work effectively with community resource agencies.
• Experience administering Narcan and/or Narcan training a strong asset
• Bilingualism preferred (English/French)

Clear Police Reference Check for Vulnerable Sector Screening is required

Compensation

The target hiring range for this position is $25.10 to $25.10 with a maximum of $25.10.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.