Front Line Worker

The Salvation Army in Canada; Ottawa; On-site; CAD 27,000 - 38,000; Full time

Job summary

The Salvation Army in Canada is seeking a Front Line Service role at our Centre to provide direct support to clients, ensure safety, and uphold Centre operations. You will engage with residents, assist during emergencies, and help coordinate services with Centre staff.

As part of the Centre team, you will maintain security, process intakes and discharges, and participate in planning and evaluations of centre services and shift duties, while adhering to health and safety policies and procedures.

Qualifications

• Post-secondary education in social work or related field.
• Experience working with hard-to-serve populations with addictions and/or mental health issues an asset.
• Bilingual English/French is an asset.

Responsibilities

• Provide front line service to Centre clients within overall Centre operations.
• Maintain security of the facility and residents.
• Complete intake and discharge procedures with clients as needed.
• Provide emergency assistance (meals and clothing) as required.
• Accept and receipt donations (cash and goods).
• Attend staff meetings and case conferences with relevant information.

Skills

Effective communication

Interpersonal skills

Computer skills

Bilingual English/French

Education

Post-secondary education in social work or related field

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.

Accountabilities

Client Services

• Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager
• Complete accurate intake and discharge procedures with the clients as needed
• Provide emergency assistance, as required and appropriate, e.g. meals and clothing
• Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
• Attend staff meetings and case conferences prepared to offer information regarding clients and service issues

Safety & Security

• Implement appropriate emergency procedures as necessary
• Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
• Ensure that Centre residency guidelines are enforces impartially
• Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
• Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
• Provide emergency backup for other Centre services/programs
• Do rounds and security checks as indicated by Shift Statement of Duties

Support Services

• Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
• Checks facilities on rounds and notes maintenance concerns to the Manager
• Attends to any housekeeping duties, as indicated by service and shift duty list
• Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
• Attend to duties outlined by program and Shift Statement of Duties

Health and Safety

• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
• Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected

Physical Effort

• Frequent amount of standing, walking, sitting, keyboarding

CRITICAL RELATIONSHIP MANAGEMENT

None

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Director of Program

Working Conditions

• May deal with angry and abusive clients
• May encounter verbal abuse
• May deal with bed bugs
• May be required to deal with client overdose and other medical situations

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications And Certifications

• Relevant post‑secondary education in social work or related field

Experience And Skilled Knowledge Requirements

• Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
• Knowledge of client community
• Knowledge of community resources
• Experience administering Narcan and/or Narcan training a strong asset

Skills And Capabilities (examples Provided Below)

• Effective communication, both oral and written
• Effective interpersonal skills
• Some computer skills in word processing and database
• Bilingual (English and French) an asset

Compensation

The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.