Distribution Digital Support Specialist (Bilingual 12 month contract)

Canada Life Group; London; Hybrid; CAD 51,000 - 79,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life is seeking an Operations Specialist on a one-year contract to identify user needs within our tailored Salesforce system and promote best practices, ensuring users maximize our technology.

You will become a subject matter expert, stay updated on Salesforce changes, and provide exceptional customer service over phone and email while capturing data in a ticketing system. This role emphasizes strong communication and team collaboration.

Qualifications

• Excellent listener able to support a wide range of users.
• Service Desk or Help Desk experience is an asset.
• Training on technological procedures and practices is an asset.
• Demonstrated analytical and issue resolution skills.
• Planning and organization skills.
• Excellent communicator, both verbally and written.
• Thrives in a fast paced, changing environment.
• Positive, can do attitude.
• Self-motivated, takes initiative.
• Enjoy a strong team-focused working environment.
• Experience working within Salesforce or other CRM tools would be an asset.
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint).
• Bilingual required (French and English).

Responsibilities

• Becoming a subject matter expert in our Canada Life tailored Salesforce.
• Keeping up with changes and enhancements in Salesforce.
• Able to use critical thinking to identify the needs of our users.
• Performing trouble shooting, problem solving, and training.
• Recognize trends, monitor, and execute requests and track data.
• Use and maintain appropriate procedures and documentation.
• Providing exceptional customer service over the phone and via email.
• Demonstrate clear and concise communication skills and exceptional customer service.
• Capturing call/email details into a ticket tracking system.

Skills

Bilingual (French & English)

Customer service

Training experience

Analytical skills

Planning & organizing

Communication skills

Team player

Deadline-driven

Salesforce experience

Tools

MS Office

Job description

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Description:

Temporary Full Time

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Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial,upbeat,high-energypeople you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist:

• Becoming a subject matter expert in our Canada Life tailored Salesforce
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting, problem solving, and training
• Recognize trends, monitor, and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system

Qualifications:

• A great listener, who is comfortable providing support to a wide range of users
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator, both verbally and written
• Thrives in a fast paced, changing environment
• Positive, can do attitude
• Self-motivated, takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm, cool and collected
• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Bilingual required (French and English)

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The base salary for this position is between $50,900 - $79,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 7137

Category: Customer Service and Administration

Location:

London, ON, CA Winnipeg, MB, CA Montreal, Quebec, CA Toronto, ON, CA

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