Dispatcher: On-Time Bus Routing & Driver Coaching

First Student; Battleford; On-site; CAD 42,000 - 54,000; Full time

Job summary

First Student is seeking a Dispatcher to oversee bus routes, assign schedules, and coordinate with drivers and customers. This role emphasizes safety, on-time performance, and effective communication across field staff and customers.

Ideal candidates have 3–5 years of dispatch or related experience, plus a high school diploma and proficiency with radio dispatch equipment. Strong customer service and time-management skills are essential.

Qualifications

• 3–5 years experience in dispatch or related role.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Experience in terminal operations, dispatch, or driver roles.
• Computer literate.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic and scheduling.
• Takes driver complaints and reports to Operations Supervisor/Contract Manager.
• Acts as primary communication liaison with major contracted customer.
• May handle charter reservations, billing or driver payroll.

Skills

Customer service

Communication

Time management

Background check

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher to oversee bus routes, assign schedules, and coordinate with drivers and customers. This role emphasizes safety, on-time performance, and effective communication across field staff and customers.

Ideal candidates have 3–5 years of dispatch or related experience, plus a high school diploma and proficiency with radio dispatch equipment. Strong customer service and time-management skills are essential.