Bus Dispatch & Operations Specialist

Kibbi Technologies Inc.; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

First Student is seeking a Dispatcher to oversee bus routes, schedule coordination and driver support, ensuring on-time performance and safety. You will handle heavy phone and radio traffic, coach drivers, resolve drop-off/pick-up issues, and liaise with operations to meet customer needs.

Ideal candidates have 3–5 years dispatch experience, a high school diploma, strong communication skills, and computer literacy, with the ability to work under tight deadlines and pass a background check.

Qualifications

• 3–5 years of dispatch or related experience.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work under time constraints and deadlines.
• Background check required.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Customer service

Deadline driven

Radio dispatch knowledge

Computer literacy

Background check

Driver/terminal experience

Education

High school diploma or equivalent

Job description

First Student is seeking a Dispatcher to oversee bus routes, schedule coordination and driver support, ensuring on-time performance and safety. You will handle heavy phone and radio traffic, coach drivers, resolve drop-off/pick-up issues, and liaise with operations to meet customer needs.

Ideal candidates have 3–5 years dispatch experience, a high school diploma, strong communication skills, and computer literacy, with the ability to work under tight deadlines and pass a background check.