Dispatcher (FT, Perm) - Burnaby

Trimark People Solutions; Burnaby; Hybrid; CAD 33,062 - 35,817; Full time

Benefits offered by this job

Competitive pay based on experience

Professional development opportunities

Group Health Benefits and Group RRSP Program

Job summary

A leading transportation service provider in Canada is seeking a Dispatcher to manage the day-to-day operations of motor coach services. The successful candidate will have over 5 years of experience in dispatching, particularly in the transportation sector, and must be able to communicate effectively while managing schedules and assisting drivers. The role requires flexibility in hours and the ability to maintain compliance with regulations. Competitive pay and a growth-oriented environment are offered.

Qualifications

• 5+ years of Dispatching experience within the transportation industry, preferably with Motorcoaches.
• Must be able to work flexible schedules including early mornings, evenings, weekends, and holidays.
• Good knowledge of regulations and transportation policies.

Responsibilities

• Manage the day-to-day schedule of the operators and the fleet.
• Maintain accurate records of vehicle locations and driver assignments.
• Communicate effectively with drivers and support operator inquiries.

Skills

Effective decision making

Problem solving

Strong interpersonal skills

Time management

Communication skills

Tools

Microsoft Office

Transportation software

Job description

This role requires excellent leadership, problem solving, and demonstration of professionalism in a culture of safety while ensuring compliance with Company programs and procedures, Provincial and Federal regulations, and client policies.

The Dispatcher ensures clients have an amazing experience as they tour Western Canada on premium motor coaches. You will be an integral member of the TRAXX team, working with the Trip Supporters (Dispatch Coordinators) and Duty Manager to ensure all Motor Coach Operator and road (trip) activities are supported and monitored according to customer itineraries and transportation (regulatory) requirements. The Dispatcher frequently collaborates with other Managers of the organization. Your priority will be to ensure TRAXX safely delivers on and exceeds our customers' expectations of their TRAXX Coachlines experience.

Key Responsibilities

• Responsible to manage the day-to-day schedule of the operators and the fleet, allocating appropriate type of coaches for each trip.
• Maintain accurate and up-to-date records of vehicle locations, driver assignments, and transportation schedules.
• Communicate effectively with drivers, assess and support all operator inquiries and provide relevant trip information.
• Collaborate with other departments to address issues related to transportation operations, including maintenance and customer service.
• Ensure compliance with all relevant regulations, policies, and procedures, including safety guidelines and transportation laws.
• Prepare reports and maintain documentation related to transportation activities, including inspections, logs, and incident reports.
• Stay updated on industry trends, technologies, and best practices in transportation logistics.
• Other duties as assigned.

About You

You are known for your ability to remain calm and professional while effectively handling multiple calls and tasks, addressing problems, and dispatching appropriate team members. Key to your success are your communication, time management, decision making, and people skills.

Qualifications & Experience

• 5+ years of Dispatching experience within the transportation industry. Preferably working with Motorcoaches.
• Effective decision making, problem solving, planning and attention to detail.
• Strong interpersonal skills (organizational, team oriented & focused).
• Good working knowledge of western Canada.
• Must be able to work flexible schedules that includes early mornings, evenings, weekends, and holidays.
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.); knowledge of transportation software, such as Coach Manager, is an asset.
• Experience in the truck or highway bus transportation industry an asset.

WHAT'S IN IT FOR YOU?

Role

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day to day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees:

• Positive Learning and Growth Environment.
• Competitive pay based on experience.
• Professional development & advancement opportunities.
• Full time employees eligible for company Group Health Benefits and Group RRSP Program.

JOB TYPE: Full-time.

WAGE: $24-$26 per hour

LOCATION: Burnaby, BC

SCHEDULE: 40 hours per week with a flexible schedule.

About Traxx
TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

Learn more about us at www.TRAXX.net.

ACCOMMODATIONS

TRAXX is committed to the principles of accessibility, diversity, equity, and inclusion. We encourage applications from all qualified individuals. Accommodations are available during the recruitment process and throughout employment, upon request. Please contact [e-mail] to request accommodation or for more information.

Trimark People Solutions | Recruitment Partner for TRAXX Coachlines