Dispatcher - Eligibility List

Toronto-Community-Housing; Toronto; On-site; CAD 110,395,000 - 114,360,000; Full time

Benefits offered by this job

Three weeks vacation

Four personal days

OMERS pension with employer match

Health and dental benefits

Employee assistance program

Maternity/Parental top up (93%)

Tuition reimbursement $1500/year

Fitness membership discount

Job summary

Toronto Community Housing is seeking dedicated individuals to join the Community Safety Unit as Dispatchers. This role supports emergency communications, dispatches Special Constables, and coordinates safety services across Toronto.

The team emphasizes crisis intervention, multi-tasking, and rapid response to public calls. Eligibility will be established for a one-year list to fill temporary and permanent dispatcher positions.

Qualifications

• Ontario Secondary School Diploma (OSSD) or equivalent.
• Post-Secondary education in Law, Public Safety or Emergency Communications is an asset.
• Strong understanding of customer service principles.
• Ability to input data using word processing and spreadsheet software (Excel/Word).
• Ability to learn Criminal Code of Canada, Trespass to Property Act, Liquor License Act and Mental Health Act (asset).

Responsibilities

• Receive calls from the public, tenants, and stakeholders and determine appropriate response.
• Provide exceptional customer service to all callers.
• Apply dispatch skills in a high-stress environment with various call types.
• Initiate Police, Fire and Ambulance responses when appropriate.
• Dispatch Special Constables and other security staff to sites in need of service.
• Monitor officer whereabouts to ensure effective communication.
• Document and maintain sensitive information in records systems.
• Promote customer service via telephone and radio systems.
• Conduct CPIC checks for persons/vehicles under investigation.
• Perform other related duties as assigned.

Skills

Customer service

Crisis intervention

Keyboarding

Multitasking

Communication

Teamwork

Education

OSSD or equivalent

Post-secondary in Law/Public Safety (asset)

Tools

Niche RMS

Hexagon CAD

Job description

Vacancy Type: Full-time Temporary

Hourly Range: $36.69 - $38.01/hour

Work Details (Days/Hours): Rotating 12-hour shifts: Day, Afternoon, Evening and Nights; Including evenings and weekends; 42 hours per week.

Hybrid Eligible No

Affiliation: OPSEU Local 529

Division and Department Community Safety Unit

Location: 90 Wildcat Road

Number of Vacancies: Various

Existing/New Job: Existing

Grade: SEC1

Vacancy Status Existing

Candidate List or Eligibility List: Eligibility List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3)weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one(1) yearfor any future Temporary and Permanent Dispatcherpositions that may become available.

To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page

Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing's Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety.

As a critical member of our emergency communications team, you’ll utilize your expertise and knowledge in this field to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

We are looking for individuals who can work in a fast paced environment, utilizing their crisis intervention and multi-tasking sills, to assess and respond to telephone calls from the public. You will also dispatch and monitor a team of Special Constables throughout the City of Toronto.

What you’ll do

• Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral
• Provide exceptional customer service to all callers
• Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations
• Initiate Police, Fire and Ambulance responsewhen appropriate
• Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service
• Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times
• Record, document and maintain sensitive and confidential information within a law enforcement records management systems
• Promote customer service in the dispatch center by responding to calls using telephone and two way radio systems;
• Conduct Canadian Police Information Centre (CPIC) checks for persons and/or vehicles under investigation;
• Other related duties as assigned;

What you’ll need

• Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum)
• Must be willing and able to work varying shifts (including days, afternoons, evenings and nights) 7 days a week including statutory holidays
• Post-Secondary education in Law, Public Safety or Emergency Communications is an asset
• Strong understanding of customer service principles
• APCO Certificate considered an asset
• Proven track record delivering a positive customer service experience to all callers
• Working knowledge of Niche RMS considered an asset
• Working knowledge of Hexagon CAD considered an asset
• Ability to input and manipulate data using word processing and spreadsheet software (i.e. Excel and Word) to update and maintain security and dispatch records
• Accurate and efficient keyboarding skills
• Experience dealing directly with stakeholders where timeliness of decisions are critical (I.e. In Police, emergency services, logistics field, etc.) is considered an asset
• Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel
• Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems
• Familiarity with or the ability to learn specific radio call signs and phonic alphabet
• Excellent verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers
• Demonstrated judgment to assess situations and respond appropriately
• Ability to establish priority of responses in a high-volume and time-sensitive environment
• Good listening skills and a commitment to providing excellent customer service
• Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
• Ability to report detailed information accurately and deal with confidential information
• Good time management skills
• Ability to work within a team environment
• Ability to work varying shifts and flexibility to be re-assigned as necessary
• Familiarity and the ability to learn the Criminal Code of Canada, Trespass to Property Act, Liquor License Act, Mental Health Act and the Residential Tenancies Act is an asset
• Possess and maintain full security and police clearance including fingerprinting and personal background checks throughout employment (Further police clearance and Level 4 background checks during the duration of the eligibility list may be required for further consideration).

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

PLEASE NOTE - A police background check will be required (which includes a fingerprinting check).

INDS