Dispatcher

First Student; Winnipeg; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive and rewarding work环境

Job summary

First Student is seeking a Dispatcher to coordinate bus routes, ensure on-time performance, and support drivers and monitors with front-line guidance.

The role emphasizes safety, customer service, and clear communication as the core of daily operations; you will manage schedules, respond to driver concerns, and liaise with contracted customers to maintain reliable transportation.

Qualifications

• 3-5 years of dispatcher experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to background check.

Responsibilities

• Oversees routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles high volume phone and radio traffic.
• Manages driver complaints and reports to Operations Supervisor/Contract Manager.
• Acts as liaison with major contracted customer.
• May handle charters, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs clerical duties as needed.
• Assists with supervision of day-to-day operations.
• Completes assignment of special projects.

Skills

Communication skills

Customer service

Radio dispatch knowledge

Computer literacy

Time management

Education

High school diploma or equivalent

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

We are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.