Dispatcher

First Student; Georgetown; On-site; CAD 45,000 - 60,000; Full time

Job summary

First Student in Georgetown, Ontario is seeking a Dispatcher responsible for overseeing all bus routes and schedules while ensuring on-time performance. This role involves counseling drivers, handling complaints, and being the primary communication liaison with customers.

The ideal candidate should have 3-5 years of experience, a high school diploma, and excellent communication skills. Candidates must also be computer literate and able to deliver under time constraints. First Student is an equal opportunity employer.

Qualifications

• 3-5 years experience in related field.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate and familiar with dispatching technologies.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Serves as primary communication liaison with major contracted customers.

Skills

Excellent communication and customer service skills

Ability to deliver under time constraints and deadlines

Basic knowledge of radio dispatch equipment

Education

High school diploma or equivalent

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on‑time performance of routes, and counseling drivers and monitors on front line.

Dispatcher Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop‑off and pick‑up problems
• Handles back‑up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day‑to‑day operations

Dispatcher Experience & Skills Required

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Equal Opportunity Employer

First is also committed to providing a drug‑free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.