Dispatcher

First Canada ULC; Georgetown; On-site; CAD 42,000 - 62,000; Full time

Job summary

First Student is seeking a Dispatcher to manage bus route scheduling, coordinate drivers and monitors, and serve as the primary liaison with major contracted customers. The role requires strong communication, quick decision-making, and the ability to handle heavy phone and radio traffic in a safety-conscious environment.

The successful candidate will have 3-5 years of dispatch experience, a high school diploma or equivalent, and solid computer literacy.

Qualifications

• 3-5 years of dispatch experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Background check required.
• Experience in terminal operations, dispatch, or driver roles.
• Computer literate.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling issues to Operations Supervisor/Contract Manager.
• Acts as primary liaison with major contracted customers.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Performs back-up driver duties or clerical tasks as needed.
• Completes special projects as assigned.
• Assists with day-to-day operations supervision.

Skills

Communication

Customer service

Time management

Radio dispatch

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to a strong presence across North America Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

First is also committed to providing a drug-free workplace.

For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!

Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.

Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence