Dispatcher

RONA; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Telemedicine (GreenShield+)

Salary review

Advancement opportunities

Community involvement

Ongoing training

Student incentive program

Job summary

RONA in Toronto, Ontario is seeking a Dispatcher to optimize delivery efficiency while balancing customer needs with our operational standards.

You will schedule delivery requests, review shipping notes for accuracy, and optimize routes to maximize vehicle capacity and reduce travel time. You will also assign vehicles and drivers, ensure orders are prepared, and communicate requirements to the manager as part of daily operations.

Qualifications

• Experience planning and coordinating deliveries with constraints and drivers.
• Familiarity with building materials and related products.
• Strong leadership and delegation abilities.
• Excellent attention to detail and adaptability.

Responsibilities

• Schedule delivery requests per policies to enhance efficiency.
• Review shipping notes to correct errors.
• Optimize delivery routes to maximize capacity and minimize travel time.
• Assign vehicles and drivers to routes and manage specialty products.
• Communicate staffing and equipment requirements to the manager.
• Coordinate with dispatch to address requests and resolve issues in real time.

Skills

Logistics scheduling

Team leadership

Attention to detail

Communication

Inventory awareness

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Be a pillar of operational excellence! As a dispatcher, you’ll play a key role in optimizing delivery efficiency, balancing customer needs with RONA operational standards.

Your role:

• Schedule delivery requests per company policies and specific customer needs to enhance efficiency
• Review shipping notes to identify and correct errors (e.g., street names, duplicates, SKUs)
• Optimize delivery routes to maximize vehicle capacity and reduce travel time and distance
• Assign vehicles and drivers to routes while ensuring proper management of specialty products
• Conduct daily checks to ensure all next-day orders are planned and ready
• Communicate staffing and equipment requirements to manager and handle daily operations (calls, emails)
• Coordinate with dispatch to address requests, maintain driver logs, and resolve issues in real time

What we're looking for:

• Experience in logistics scheduling and coordination, with experience in logistics scheduling, factoring in delivery constraints, traffic, and vehicle specifics
• Understanding of building materials and related products, as well as inventory levels
• Leadership skills, with a talent for motivating, delegating and communicating effectively
• Keen attention to detail and quick adaptability to the unexpected

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.