Dispatcher

CAA Niagara Talent Management Team; Thorold; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Niagara Region sucht einen Dispatcher, der leidenschaftlich für exzellenten Kundenservice ist. In dieser Rolle sind Sie entscheidend für die Unterstützung unseres Kontaktzentrums und die effiziente Koordination von Pannenhilfeanfragen. Sie werden in einem dynamischen Team arbeiten, das sich der Bereitstellung von qualitativ hochwertigem Service verschrieben hat. Wenn Sie über Erfahrung im Kundenservice verfügen, gerne unter Druck arbeiten und die Niagara Region gut kennen, dann ist dies eine großartige Gelegenheit für Sie, einen positiven Einfluss auf die Gemeinschaft zu haben. Bewerben Sie sich jetzt und werden Sie Teil eines Teams, das sich für die Zufriedenheit seiner Mitglieder einsetzt.

Benefits

Virtuelle Gesundheitsversorgung

Beitragsorientierter Rentenplan

Wachstums- und Schulungsmöglichkeiten

Gemeinschaftsvolunteerprogramm

Grün- und Wellnessförderung

Bezahlte persönliche und Urlaubstage

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, vorzugsweise im Callcenter.
• Starke Entscheidungsfähigkeiten und Fähigkeit, unter Druck zu arbeiten.

Responsibilities

• Dispatch von Pannenhilfeanfragen an ERS-Fahrer in Echtzeit.
• Überwachung von Änderungen und Anpassung der Routen für schnelle Ankünfte.

Skills

Kundenservice

Entscheidungsfindung

Kommunikationsfähigkeiten

Multitasking

Kenntnis der Sicherheitsvorschriften

Education

2+ Jahre Erfahrung im Kundenservice

Erfahrung als Dispatcher

Job description

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

DISPATCHER
Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brands… look no further.

We’re looking for a positive, welcoming individual who is energetic and motivated by working in a team environment and building relationships. The Dispatcher must have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience.

WHAT’S IN IT FOR YOU?

At CAA Niagara, we offer a robust total rewards package that includes:

• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and Wellness Reimbursement Program
• Paid Personal and Vacation Hours

WHO WE ARE LOOKING FOR:

To be seriously considered for the role, please have the following:

• 2+ years in a customer service (preferably contact centre) environment
• Experience working as a dispatcher is considered a strong asset
• Extensive knowledge of the Niagara Region and its geographical area
• Strong written and verbal communication skills
• Solid understanding of transportation and safety regulations
• Ability to multi-task in a fast-paced environment with a focus on quality
• Strong decision-makers with the ability to think on their feet
• Ability to support our 24/7 operation and work flexible shifts and hours

RESPONSIBILITIES

As a CAA Niagara Dispatcher, you will be supporting our contact centre with the following duties, including but not limited to:

• Dispatch roadside assistance requests in a timely manner to ERS drivers using a variety of communication channels
• Make sound decisions and take direct applicable action when routing our ERS drivers to members
• Monitor any sudden changes or issues and establish new routes to ensure timely arrival to our members
• Communicate effectively with our ERS drivers to efficiently dispatch them to our members
• Comply with all health and safety practices as it relates to work, standard operating procedures and the Occupational Health & Safety Act
• Act as a back-up support for our contact centre representatives as required

If the role of our Dispatcher intrigues you, and you meet our requirements, please apply below. We’re looking forward to reading your application!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [e-mail]
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.