Dispatcher

Go2hr; Revelstoke; On-site; CAD 28,000 - 40,000; Part time

Job summary

Revelstoke Eleven Lodge in Revelstoke, BC, seeks a dispatcher to monitor radio traffic before, during, and after skiing days. You will act as the main link between field operations and the lodge, maintaining radio and satellite communications and supporting ground rescue operations in emergency situations.

The ideal candidate works well in teams, makes quick, educated decisions, and remains calm under pressure.

Qualifications

• Strong work ethic, teamwork, and decision-making skills.
• Ability to remain calm and perform under stress.
• Exceptional written and verbal communication skills
• Strong administrative and organizational skills
• Proficiency with Google Workspace applications
• Proficiency with additional web-based applications used for operational support
• CalTopo, Zoleo, Google Earth, WhatsApp, SkyTracker, etc.

Responsibilities

• Coordinate with Experience Team to ensure guest information is current in the Eleven App.
• Remote participation in AM and PM guide meetings as required.
• Daily review and proofing of the Run List and Group List.
• Maintain continuous communication with pilots and guides in the field.
• Log all communication in the daily Radio Log.
• Ensure helicopters and guides perform mandatory check-ins.
• Support aviation with air traffic and weather updates.
• Use flight following software to track helicopters.
• Coordinate with operations to manage airspace.
• Familiarize with ERL Heli Skiing Emergency Response Plan.
• Coordinate with lodge and experience team for guest transfers.
• Document skier runs and numbers for daily reports.
• Participate in trainings and emergencies as needed.

Skills

Teamwork

Decision making

Communication

Stress management

Administrative skills

Organizational skills

Google Workspace

Web-based apps

CalTopo

Zoleo

Google Earth

WhatsApp

SkyTracker

Tools

CalTopo

Zoleo

Google Earth

WhatsApp

SkyTracker

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Revelstoke Eleven Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. Revelstoke Eleven Lodge is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full‑time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team’s skills.

Position Summary

Eleven Revelstoke Lodge is seeking an operative and focused Dispatcher to join the team. This role is responsible for monitoring and managing all radio traffic before, during, and after the skiing day and will serve as the primary contact person between operations in the field and Revelstoke. The dispatcher will maintain continuous radio and satellite communications with all ski operations and in emergency situations, facilitate ground rescue operations and liaison between staff, rescue personnel, and key stakeholders. The ideal candidate has extensive teamwork skills, is able to make educated decisions, and is able to remain calm in stressful situations. This is a part‑time, seasonal position starting at $25 CAD/hour plus tip pool and 4% vacation pay. The Winter season runs December through April.

Responsibilities & Qualifications

Responsibilities/Duties/Functions/Tasks

• Coordinate with the Experience Team to ensure all guest information (eg. emergency contacts, medical conditions etc) is current and loaded in the Eleven App.


• Remote participation in AM and PM guide meetings as required


• Daily review and proofing of the Run List and Group List.


• Maintain continuous communication with all pilots and guides in the field.


• Log all communication (sat and radio) in the daily Radio Log


• Ensure helicopters and guides perform mandatory check‑ins


• Support the aviation program with timely and relevant air traffic and weather updates


• Use flight following software to maintain constant spatial awareness of helicopters


• Communication with surrounding operations as needed to manage airspace


• Maintain strong familiarity with the ERL Heli Skiing Emergency Response Plan


• Response level protocols


• Staging areas, rescue caches and contents


• Internal and external resources


• Assume the role of Base Coordinator in the event of an incident.


• Document daily runs skied, zones skied, and skier numbers


• Coordinate with the lodge and experience team to provide relevant information


• Timing of skier returns, injuries, special requests


• Coordinate with the FBO/Kelowna Airport, Experience Team, and Guide Team to manage guest transfers.


• Perform emergent and non‑emergent notifications per protocol


• Participation in annual and ongoing trainings

Qualifications

• Strong work ethic, teamwork, and decision‑making skills


• Ability to remain calm and perform under stress.


• Exceptional written and verbal communication skills


• Strong administrative and organizational skills


• Proficiency with Google Workspace applications


• Proficiency with additional web‑based applications used for operational support


• CalTopo, Zoleo, Google Earth, WhatsApp, SkyTracker, etc.

Work Requirements

• Canadian citizenship, permanent residency, or work authorization


• Continuous internet and cellular connectivity while on‑shift