Dispatcher

CAA Niagara; Niagara Falls; Hybrid; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Incentive program

Job summary

CAA Niagara in Niagara Falls, ON is seeking a Dispatcher to coordinate daily transportation operations for Niagara Airbus. You will schedule drivers, organize passenger pick-ups and drop-offs, and monitor routes to ensure timely, safe service in a 24/7 environment. This on-site role offers an hourly wage of $20.90 and eligibility for the incentive program.

The schedule is 5:00 a.m. to 5:00 p.m. on a four-days-on, four-days-off rotation, with flexibility for vacation relief and occasional shift

Qualifications

• Strong organizational and multitasking skills for time-sensitive tasks.
• Excellent verbal and written communication abilities.
• Calm decision-making under pressure in a fast-paced setting.
• Strong problem-solving and attention to detail.
• Experience with dispatching systems and GPS tools.
• Customer-service oriented with a professional attitude.
• Valid driver’s license (G or higher) and willingness to obtain others; valid passport.
• Physical ability to lift up to 50 lbs; 9+ years of clean driving record.
• Familiarity with Niagara Region considered an asset.
• On-site, shift-based work with early mornings/evenings.

Responsibilities

• Coordinate and dispatch drivers for airport shuttles, charters, and routes.
• Create and adjust daily schedules based on bookings and traffic.
• Monitor routes and communicate schedule changes in real time.
• Provide clear communication to drivers, passengers, and teams.
• Maintain records of trips, schedules, incidents, and operations.
• Use dispatch software and GPS tools to manage routes.
• Support daily workflow with operations and management.

Skills

Organizational skills

Communication

Stress management

Problem solving

Adaptability

Dispatch software

Customer service

Driver license

Passport

Physical strength

Driver history

Education

High school diploma

Transportation/logistics asset

Job description

8626 Lundy's Ln, Niagara Falls, ON L2H 1H4, Canada

Job Description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Status: Full-Time Permanent, On-Site

About the Role

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick‑ups and drop‑offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

This role offers an hourly wage of $20.90 and includes eligibility for the incentive program.

This position follows a 5:00 a.m. to 5:00 p.m. schedule on a four ‑ days ‑ on, four ‑ days ‑ off rotation. Flexibility is required to provide vacation relief and team coverage, which may include temporary shift adjustments to the 5:00 p.m. to 5:00 a.m. schedule.

Key Responsibilities

Dispatch & Scheduling

• Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes
• Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational needs
• Monitor vehicle locations and route progress to ensure on‑time performance
• Communicate schedule changes, delays, and updates to drivers in real time

Customer & Driver Support

• Provide clear, professional communication to drivers, passengers, and internal teams
• Respond to inquiries regarding pick‑ups, drop‑offs, delays, and service expectations
• Assist with resolving service issues, last‑minute changes, and operational challenges
• Maintain a high level of customer service and professionalism at all times

Operational Coordination

• Track vehicle availability, maintenance requirements, and driver assignments
• Ensure compliance with company policies, safety standards, and transportation regulations
• Collaborate with operations, customer service, and management to support daily workflow
• Maintain accurate records of trips, schedules, incidents, and operational data
• Use dispatching software, GPS tools, and internal systems to manage routes and schedules
• Update trip information, driver assignments, and service notes in real time
• Monitor communication channels (phone, radio, email) to support ongoing operations

Qualifications & Skills

• Strong organizational and multitasking skills with the ability to manage time‑sensitive tasks
• Excellent communication skills, both verbal and written
• Ability to remain calm and make sound decisions in high‑pressure situations
• Strong problem‑solving abilities with attention to detail
• Comfortable working in a fast‑paced environment with frequent interruptions
• Proficiency with dispatching systems, GPS tools, and basic computer applications
• Customer‑service oriented with a professional and positive attitude
• Valid Class G driver’s license or higher (E, B, or C) F Class License, current or willingness to obtain
• Valid Passport
• Physical ability to lift up to 50 lbs
• 9+ years of clean drivers abstract meeting company insurance requirements

Education & Experience

• High school diploma required; post‑secondary education in transportation, logistics, or a related field is an asset
• Previous experience in dispatching, transportation coordination, or logistics preferred
• Experience working in a customer‑facing or fast‑paced operational environment
• Familiarity with the Niagara Region and surrounding areas considered an advantage
• 9+ years of clean drivers abstract

Working Conditions

• On‑site position in a fast‑paced dispatch office environment
• Shift work required, including early mornings, evenings, weekends, and holidays
• Frequent communication with drivers, customers, and internal teams
• Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

• Pre-screening call
• In-person interview
• Background and references
• Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [e-mail]
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

8626 Lundy's Ln, Niagara Falls, ON L2H 1H4, Canada