Dispatcher

RONA; Hamilton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a dedicated dispatcher to enhance delivery efficiency and customer satisfaction. In this vital role, you will schedule deliveries, optimize routes, and ensure all operations run smoothly. Join a company that values your contributions and offers a supportive environment for your professional growth. With a focus on teamwork and ongoing training, this opportunity allows you to develop your skills while making a significant impact in the community. If you are passionate about logistics and customer service, this could be your perfect match.

Benefits

Inclusive working environment

Work-life balance

Employee discounts

Insurance benefits

Annual salary review

Opportunities for advancement

Community involvement

Teamwork training

Comprehensive training program

Student incentive program

Qualifications

• Experience in logistics scheduling and coordination.
• Understanding of building materials and inventory levels.

Responsibilities

• Schedule delivery requests per company policies.
• Optimize delivery routes to maximize vehicle capacity.
• Communicate staffing and equipment requirements to manager.

Skills

Logistics Scheduling

Attention to Detail

Leadership Skills

Communication Skills

Adaptability

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Be a pillar of operational excellence! As a dispatcher, you’ll play a key role in optimizing delivery efficiency, balancing customer needs with RONA operational standards.

Your role:

• Schedule delivery requests per company policies and specific customer needs to enhance efficiency
• Review shipping notes to identify and correct errors (e.g., street names, duplicates, SKUs)
• Optimize delivery routes to maximize vehicle capacity and reduce travel time and distance
• Assign vehicles and drivers to routes while ensuring proper management of specialty products
• Conduct daily checks to ensure all next-day orders are planned and ready
• Communicate staffing and equipment requirements to manager and handle daily operations (calls, emails)
• Coordinate with dispatch to address requests, maintain driver logs, and resolve issues in real time
  
  

What we're looking for:

• Experience in logistics scheduling and coordination, with experience in logistics scheduling, factoring in delivery constraints, traffic, and vehicle specifics
• Understanding of building materials and related products, as well as inventory levels
• Leadership skills, with a talent for motivating, delegating and communicating effectively
• Keen attention to detail and quick adaptability to the unexpected
  
  

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!
  
  

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.