Dispatcher

Lineage Logistics Services; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Lineage Logistics Services in Edmonton, Canada is seeking a detail-oriented Dispatch Coordinator for 1st shift (6am - 2:30pm, Mon-Fri). You will prepare daily dispatch schedules, coordinate with carriers, and route outbound shipments to meet on-time service requirements.

Responsibilities include maintaining orders in the dispatch system, monitoring drivers' hours, and communicating changes to deliveries while seeking continuous improvements in productivity and customer service.

Qualifications

• High School diploma or GED required.
• Experience in shipping or transportation coordination.
• Familiarity with import/export processes.
• Willingness to learn transportation management software.
• Proficient with Microsoft Office.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Prepare dispatch schedule for drivers and equipment daily.
• Coordinate with carriers to optimize usage.
• Route product outbound using dynamic routing.
• Create inbound/outbound orders in the dispatch system.
• Monitor drivers' hours to avoid violations.
• Communicate changes to deliveries and backhauls.
• Identify productivity and customer service improvements.
• Address issues and provide effective solutions.

Skills

Shipping coordination

Transportation knowledge

Communication skills

Microsoft Office

Organizational skills

Analytical thinking

Problem solving

Education

High School diploma or GED

Tools

Transportation management software

Job description

1st shift - 6am - 2:30pm ( Monday to Friday )

KEY DUTIES AND RESPONSIBILITIES

• Prepare dispatch schedule for drivers and equipment daily to achieve customers on time service requirements
• Establish and maintain collaborative relationships with carriers to ensure effective usage
• Use dynamic routing system to efficiently route product outbound
• Create and maintain inbound and outbound orders in the dispatch system
• Monitor drivers' hours to ensure appropriate workload to prevent violations
• Coordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as late truck arrival, breakdowns, or last-minute customer requests
• Address matters that arise and provide recommendations to solve issues in order to meet customer business needs
• Identify continuous improvement opportunities for productivity, efficiency, and customer service

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED
• Experience in shipping or transportation coordination environment experience or relevant certification
• Basic knowledge of shipping and transportation operations and familiarity with import and export processes
• Willingness to learn transportation management software
• Proficient computer skills including Microsoft Office Suite
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Excellent organizational skills and the ability to function in a fast paced, highly visible, and changing environment
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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