Dispatcher

Waste Connections of Canada; Alberta; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Team environment

Competitive compensation

Well-maintained equipment and facility

Learning, growth and challenge

Job summary

Waste Connections of Canada is seeking a Dispatcher to coordinate residential and commercial waste and recycling collections across Alberta. You will assign pickups, maintain routes in the TRUX system, and liaise with Customer Service and drivers to ensure day-to-day needs are met while adhering to DOT rules.

The role requires a high school diploma or GED, strong knowledge of local geography, excellent verbal and written communication, and solid organizational skills.

Qualifications

• High school diploma or GED required.
• Experience in dispatch, preferably in waste management.
• Strong knowledge of the local geographic area.
• Excellent verbal and written communication skills.
• Organizational and time management abilities; multi-tasking in a fast-paced environment.
• Proficiency with Microsoft Office; TRUX experience is a definite asset.
• Criminal record check required.

Responsibilities

• Assign residential and commercial pickups to appropriate waste collection routes.
• Update and maintain all assigned routes in TRUX system.
• Assist Managers and drivers with day-to-day tasks as necessary.
• Act as liaison between Customer Service and Operations.
• Coordinate with Customer Service to route missed pickups or relocations.
• Print and distribute next-day route sheets.
• Participate in the company safety program and incident reporting.

Skills

Dispatch experience

Local geographic knowledge

Verbal communication

Written communication

Time management

Organizational skills

Education

High school diploma or GED

Tools

TRUX management system

Microsoft Office

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and Side Load Trucks). Coordinates drivers according to customer requests in compliance with DOT regulations and company rules, communicates with customers to determine driver needs, schedules and notifies drivers of assignments, performs a variety of other tasks. Works under general supervision; a certain degree of creativity and latitude is required. Some overtime, working weekends and stat holidays as required.

Rate: $25.00/hour

Shift: Monday to Friday - Day shift 8am to 5pm

Duties

• Assigns residential and commercial pickups to appropriate waste collection routes.
• Updates and maintains all assigned line of business routes in TRUX system.
• Assist Division Manager, Operations Manager, Route Supervisors and drivers with day-to-day tasks as necessary.
• Acts as liaison between Customer Service and Operations.
• Assists Maintenance department with all road calls.
• Communication with customers to resolve service-related issues.
• Coordinates with Customer Service to assure missed pickups, “extra pick-ups” and “relocates” are routed to appropriate routes.
• Prints and disperses “next day route sheets”.
• Actively participates in the Company safety program, including incident and hazardous situation reporting.

What We Need From You:

• High school diploma or GED required. Experience in dispatch, preferably within the solid waste industry, an asset.
• Extensive knowledge of local geographic area.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills and the ability to multi-task in a fast-paced work environment.
• Proficient with Microsoft Office, internet applications and TRUX management system experience a definite asset.
• A criminal record check will be required.

What You’ll Get From Us?

• A team environment that embraces a "work hard, play harder" culture.
• A compensation package that is competitive.
• Well-maintained equipment and facilities.
• Opportunities for learning, advancement, personal growth, and challenge.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.