Dispatch Operations Coordinator - CDI (Halifax)

Colonial Group; Dartmouth; On-site; CAD 28,000 - 30,000; Full time

Job summary

Canada Drayage Inc. is seeking an Operations Coordinator to support daily dispatch and billing activities at our Dartmouth, NS office.

You will assist the Dispatcher with load planning, driver assignments, and billing-related tasks, and you will gain training across dispatch and billing to cover vacations and absences. This on-site role requires strong organizational skills, attention to detail, and good communication.

Qualifications

• Experience in transportation, logistics, dispatch, or billing is an asset.
• Working knowledge of the North American transportation industry.
• Strong attention to detail and the ability to manage several priorities in a busy operation.
• Clear written and verbal communication skills.

Responsibilities

• Assist the Dispatcher with daily load planning, driver assignments, scheduling.
• Create and update outbound loads in Trinium with accurate order details.
• Monitor dispatched loads and communicate changes or service concerns.
• Assist with billing by reviewing orders and charges before invoices.
• Learn dispatch and billing procedures and provide coverage during vacations.
• Communicate professionally with drivers, customers, and internal teams.
• Identify and resolve order or billing discrepancies.

Skills

Attention to detail

Communication skills

Organizational skills

Willingness to learn

Transportation software familiarity

Tools

Trinium

Job description

Role Summary

Canada Drayage Inc. is seeking an Operations Coordinator to support daily dispatch and billing activities. This person will work closely with the Dispatcher to plan and monitor loads, create outbound loads in Trinium, and assist the Billing Coordinator with accurate, timely invoicing.

The role includes training in both dispatch and billing so the operations coordinator can provide coverage during vacations and other absences.

Hours of Work

Monday to Friday, 8:30am–5:00pm

Work Arrangement

On-site

Position Type

Non-Union

Employment Status

Permanent

Compensation

Hourly Rate: $20.00 - $22.00/hr

Work Location & Environment

133 John Savage Ave, Dartmouth NS, B3B 0A8

Office environment

Key Accountabilities

In this role, you will:

• Assist the Dispatcher with daily load planning, driver assignments, scheduling, and follow-up with drivers and clients
• Create and update outbound loads in Trinium, ensuring order details, appointments, equipment, and customer instructions are accurate.
• Monitor dispatched loads and communicate any changes, delays, or service concerns to the appropriate team members.
• Keep Trinium orders and trip information current, including operational notes needed for billing.
• Assist with billing by reviewing completed orders, supporting documents, rates, and applicable additional charges before invoices are processed.
• Follow up on missing information, including delivery documents and trip details, to help prevent billing delays.
• Learn dispatch and billing procedures thoroughly and provide coverage for either function during vacations or absences.
• Communicate professionally with drivers, customers, and internal teams as needed.
• Help identify and resolve order or billing discrepancies.

Qualifications

We’re looking for someone who brings:

Education & Experience

• Experience in transportation, logistics, dispatch, or billing is an asset.
• Working knowledge of the North American transportation industry

Skills & Attributes

• Strong attention to detail and the ability to manage several priorities in a busy operation.
• Comfortable learning transportation software; experience with Trinium is an asset.
• Clear written and verbal communication skills.
• Reliable, organized, and willing to learn both operational and administrative duties.