Dispatch Analyst

Socket.dev; Saint John; On-site; CAD 54,000 - 68,000; Full time

Benefits offered by this job

Fitness facility

Parking

Flexible benefits plan

Paid vacation

Wellness allowance

Volunteer day

Donation matching program

Annual bonus plan

Job summary

Irving Oil is seeking a Dispatch Analyst to provide analytical, reporting, and operational support for Irving Energy Home Heat. You will maintain tank monitor data, generate timely reports, and collaborate with cross-functional teams to improve efficiency and service quality.

The role is an 18-month fixed-term position based at Crown St, Saint John, NB, offering a competitive compensation package with bonus, pension, and benefits.

Qualifications

• Post secondary education or equivalent experience in Business or related field.
• 1-3 years experience in a similar role.
• Experience working with data, reporting, and multiple business systems is preferred.

Responsibilities

• Maintain accurate configuration, tracking and maintenance records for tank monitors within internal systems, ensuring equipment information is up to date and properly tracked
• Manage the setup, transfer, recovery, and inventory of tank monitors to ensure efficient day-to-day operations
• Ensure accurate and timely system updates for newly installed tank monitors, including customer, location, and equipment information
• Coordinate warranty repairs and refurbishment activities to maximize equipment availability and support cost-effective operations
• Track inventory levels across locations to minimize installation delays and reduce emergency purchasing costs.
• Gather and analyze information from multiple systems and departments to identify trends, opportunities, and areas for improvement, providing recommendations to support business objectives
• Participate in system upgrades and enhancements by testing new functionality, validating results, and providing feedback prior to implementation
• Collaborate with schedulers, managers, and cross-functional teams to provide operational insights, reporting, and assistance for new initiatives and service-related projects
• Perform additional duties and analysis as required to support departmental objectives and continuous improvement initiatives

Skills

Microsoft Excel

Power BI

Power Query

Data analysis

Attention to detail

Communication

Collaboration

Multitasking

Education

Bachelor's degree in Business Administration

Job description

As a Dispatch Analyst, you will provide analytical, reporting, and operational support for Irving Energy Home Heat through data analysis, business reporting, and tank monitor asset management. Your goal will be to deliver accurate insights, maintain reliable operational data, and support effective business decision-making. Your success will be measured by your ability to provide timely reporting, identify opportunities for improvement, maintain accurate system and asset information, and collaborate effectively with cross-functional teams to improve operational efficiency and service excellence.

Kindly note that this is an 18-month fixed term position.

What We Offer:

• Work Environment –Work onsite at our Crown St location in Saint John, NB with access to our fitness facility
• Competitive Compensation –Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan –In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation –Plus an annualoptiontopurchaseadditionalvacation, too
• Wellness Support –With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community –Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Maintain accurate configuration, tracking and maintenance records for tank monitors within internal systems, ensuring equipment information is up to date and properly tracked
• Manage the setup, transfer, recovery, and inventory of tank monitors to ensure efficient day-to-day operations
• Ensure accurate and timely system updates for newly installed tank monitors, including customer, location, and equipment information
• Coordinate warranty repairs and refurbishment activities to maximize equipment availability and support cost-effective operations
• Track inventory levels across locations to minimize installation delays and reduce emergency purchasing costs.
• Gather and analyze information from multiple systems and departments to identify trends, opportunities, and areas for improvement, providing recommendations to support business objectives
• Participate in system upgrades and enhancements by testing new functionality, validating results, and providing feedback prior to implementation
• Collaborate with schedulers, managers, and cross-functional teams to provide operational insights, reporting, and assistance for new initiatives and service-related projects
• Perform additional duties and analysis as required to support departmental objectives and continuous improvement initiatives

Your Skills:

• Proficiency in Microsoft Excel, data analysis and Power BI / Power Query
• Strong attention to detail and accuracy
• Strong technical aptitude and ability to learn new systems
• Effective communication and collaboration skills
• Ability to manage multiple priorities in a fast-paced environment

Your Experience:

• Post secondary education or equivalent experience in Business or related field
• 1-3 years experience in a similar role
• Experience working with data, reporting, and multiple business systems is preferred

The expected salary range for this position is $54,380 - $67,975. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Business

Job Requirements - Education

Bachelors: Business Administration