Loadbuilder

Irving Oil; Saint John; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Annual bonus plan

Pension plan

Parking allowance

Fitness facility access

Paid vacation

Employee & Family Assistance Program

Volunteer day and donation matching

Job summary

Irving Oil is seeking a Loadbuilder to schedule and support transportation resources for loading liquid Irving Oil products. The role emphasizes timely, cost-effective loads, strong time management, and problem-solving to maximize asset utilization in line with company policies.

Responsibilities include building daily schedules, analyzing loads, and forecasting seasonal demands while maintaining high service levels for customers.

Qualifications

• High school diploma or equivalent required.
• 5–10 years of experience in a customer service environment.
• Experience in analytics or scheduling.
• Oil & gas industry experience considered an asset.

Responsibilities

• Build safe, effective daily schedules by applying policies and procedures.
• Analyze prior days’ loads for opportunities and adjust as needed.
• Use technology to gather/respond to information for managers, technicians, and customers.
• Take ownership of assigned geography and oversee operations.
• Make time-sensitive decisions balancing business objectives and customer needs.
• Forecast seasonal demands for products and resources.
• Produce outcomes considering financial impacts.
• Recommend improvements to increase performance and efficiency.

Skills

Communication skills

Problem solving

Analytical skills

Interpersonal skills

Customer service

Teamwork

Education

Diploma/High School Equivalent

Job description

As a Loadbuilder you will schedule and support transportation resources to build efficient and cost-effective loads of liquid Irving Oil products. Your goal will be to utilize your strong time management and problem-solving skills to optimize assets, resources and product utilization within established policies and procedures. Your success will be measured on your daily performance in executing committed deliveries while meeting internal and external customer expectations.

What We Offer

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation -Includes an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan - In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation too
• Wellness Support - With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Build safe, effective & efficient schedules daily, by applying learned knowledge of policies and procedures
• Analyze prior days’ loads for opportunities and make future adjustments as necessary
• Utilize technology to effectively gather and respond to requests for information for managers, technicians, and customers
• Take ownership and accountability in overseeing assigned geography
• Make difficult and time sensitive decisions to balance business objectives with customer needs
• Effectively forecast seasonal demands for products and resources
• Produce outcomes that demonstrate an understanding of financial impacts
• Effectively bring forward and implement recommendations to increase performance for continuous process improvement

Your Skills

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills as well as an ability to multi-task
• Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
• Ability to work well with others is required
• Excellent customer service skills

Your Experience

• High school diploma or post-secondary education preferred
• 5-10 years of experience in a customer service environment
• Experience in analytics or scheduling
• Experience in the oil & gas industry considered an asset

The expected salary range for this position is $47,840 - $59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent