Dispatch Analyst

Irving Oil Ltd.; Saint John; On-site; CAD 54,000 - 68,000; Full time

Benefits offered by this job

Fitness facility access

Annual bonus

Pension plan

Parking allowance

Flexible benefits plan

Paid vacation

Wellness allowance

Volunteer day program

Donation matching

Job summary

Irving Oil Ltd. in Saint John, NB is seeking a Dispatch Analyst to provide data analysis, reporting, and operational support for Irving Energy Home Heat. The role focuses on maintaining tank monitor records, managing inventory and ensuring data accuracy to drive informed decisions.

The 18‑month fixed term position offers a competitive compensation package including an annual bonus, pension, and parking. Strong Excel, Power BI and data‑driven collaboration are essential for success.

Qualifications

• Post secondary education or equivalent in Business or related field.
• 1-3 years experience in a similar dispatch/analytical role.
• Experience with data, reporting and multiple systems preferred.
• Bachelor's degree in Business Administration.

Responsibilities

• Maintain accurate configuration, tracking and maintenance records for tank monitors in internal systems.
• Manage setup, transfer, recovery and inventory of tank monitors for day‑to‑day operations.
• Ensure timely system updates for new tank monitors including customer, location and equipment info.
• Coordinate warranty repairs and refurbishment to maximize equipment availability and control costs.
• Track inventory levels across locations to minimize installation delays and emergency purchasing.
• Gather and analyze data from multiple systems/departments to identify trends and improvements.
• Participate in system upgrades by testing functionality, validating results and giving feedback.
• Collaborate with schedulers, managers, and cross‑functional teams to support new initiatives.
• Perform additional duties to support department objectives and continuous improvement.

Skills

Microsoft Excel

Data analysis

Power BI

Power Query

Attention to detail

Technical aptitude

Communication

Multitasking

Education

Post secondary education or equivalent (Business related)

Bachelor’s: Business Administration

Tools

Excel

Power BI

Power Query

Job description

As a Dispatch Analyst, you will provide analytical, reporting, and operational support for Irving Energy Home Heat through data analysis, business reporting, and tank monitor asset management. Your goal will be to deliver accurate insights, maintain reliable operational data, and support effective business decision‑making. Your success will be measured by your ability to provide timely reporting, identify opportunities for improvement, maintain accurate system and asset information, and collaborate effectively with cross‑functional teams to improve operational efficiency and service excellence. Kindly note that this is an 18‑month fixed term position.

What We Offer:

• Work Environment – Work onsite at our Crown St location in Saint John, NB with access to our fitness facility
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan –In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation –Plus an annualoptiontopurchaseadditionalvacation, too
• Wellness Support –With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community –Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Maintain accurate configuration, tracking and maintenance records for tank monitors within internal systems, ensuring equipment information is up to date and properly tracked
• Manage the setup, transfer, recovery, and inventory of tank monitors to ensure efficient day‑to‑day operations
• Ensure accurate and timely system updates for newly installed tank monitors, including customer, location, and equipment information
• Coordinate warranty repairs and refurbishment activities to maximize equipment availability and support cost‑effective operations
• Track inventory levels across locations to minimize installation delays and reduce emergency purchasing costs.
• Gather and analyze information from multiple systems and departments to identify trends, opportunities, and areas for improvement, providing recommendations to support business objectives
• Participate in system upgrades and enhancements by testing new functionality, validating results, and providing feedback prior to implementation
• Collaborate with schedulers, managers, and cross‑functional teams to provide operational insights, reporting, and assistance for new initiatives and service‑related projects
• Perform additional duties and analysis as required to support departmental objectives and continuous improvement initiatives

Your Skills:

• Proficiency in Microsoft Excel, data analysis and Power BI / Power Query
• Strong attention to detail and accuracy
• Strong technical aptitude and ability to learn new systems
• Effective communication and collaboration skills
• Ability to manage multiple priorities in a fast‑paced environment

Your Experience:

• Post secondary education or equivalent experience in Business or related field
• 1‑3 years experience in a similar role
• Experience working with data, reporting, and multiple business systems is preferred
• Bachelors: Business Administration

The expected salary range for this position is $54,380 - $67,975. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment.

We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.

Diversity is key to our success and inclusion is everyone’s responsibility.

We are always looking for amazing candidates to join our talent community.

As a family‑owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.

Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.