Discharge Coordinator

University Health Network; Toronto; On-site; CAD 57,000 - 71,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP (HPPP)

Transit access

Flexible work environment

Career development

Discounts

Job summary

University Health Network (UHN) in Toronto is seeking a Discharge Service Coordinator to join the Allied Health team. This permanent full-time role reports to the Manager, Allied Health at the Toronto Rehab Institute, Bickle Centre, with a shift pattern from Monday to Friday, 8am–4pm.

The incumbent will coordinate discharges, manage waiting lists, and liaise with referral sources and families while maintaining patient safety and quality indicators within UHN’s comprehensive care system.

Qualifications

• Bachelor’s degree with a clinical background required.
• Member in good standing with respective college. Experience in a healthcare environment required.
• Experience in coordinating discharges and/or patient flow preferred.
• Knowledge of standards of practice and applicable health care legislation.

Responsibilities

• Communicate effectively with referral sources, ensuring excellent customer service.
• Discharge, plan and coordinate patient discharges in close collaboration with the interprofessional team and Program Services Manager.
• Manage waiting lists and communicate with patients/families on a regular basis.
• Coordinate/prioritize services across the care continuum, that is, inpatient to outpatient, between streams, etc.
• Demonstrate flexibility in dealing with competing priorities on a daily basis.
• Maintain up-to-date census information and coordinate/chair rounds, patient/family conferences, and team meetings related to discharge; maintain a patient focused environment.
• coordinate quality activities, data collection, and evaluations; monitor performance indicators and generate reports; demonstrate an understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans policies and procedures to ensure a safe environment for patients.

Skills

Communication

Discharge coordination

Interpersonal skills

Self directed

English proficiency

Leadership

Computer skills

Education

Bachelor’s degree with a clinical background

Tools

Microsoft Word

Microsoft Excel

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union

Number of Vacancies: 1

New or Replacement Role: New

Site: Toronto Rehab Institute- Bickle Centre

Department: Allied Health

Reports to: Manager, Allied Health

Salary: $41.23 to $51.54 per hour (To commensurate with experience and consistent with UHN compensation policy)

Shifts: Monday to Friday (8am to 4pm)

Status: Permanent Full Time

Closing Date: October 9, 2026

Position Summary

As an integral member of Allied Health, the Discharge Service Coordinator will:

Duties

• Communicate effectively with referral sources, ensuring excellent customer service;
• Discharge, plan and coordinate patient discharges in close collaboration with the interprofessional team and Program Services Manager;
• Manage waiting lists and communicate with patients/families on a regular basis;
• Coordinate/prioritize services across the care continuum, that is, inpatient to outpatient, between streams, etc.
• Demonstrate flexibility in dealing with competing priorities on a daily basis;
• Maintain up-to-date census information and coordinate/chair rounds, patient/family conferences, and team meetings related to discharge; maintain a patient focused environment;
• coordinate quality activities, data collection, and evaluations; monitor performance indicators and generate reports; demonstrate an understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans policies and procedures to ensure a safe environment for patients.

Qualifications

• Bachelor’s degree with a clinical background, i.e. health related field, required.
• Member in good standing with respective college. Experience in a healthcare environment required.
• Experience in coordinating discharges and/or patient flow preferred.
• Knowledge of standards of practice and applicable health care legislation.
• Knowledge of resources available for patients returning to the community.
• Ability to network and nurture relationships within the healthcare industry.
• Knowledge of quality/performance improvement theory and practice required.
• Leadership abilities required.
• Excellent computer skills required (Word and Excel required).
• Excellent verbal and written communication skills required.
• Excellent interpersonal skills.
• Self directed individual with the ability to work both independently and in a group setting.
• Must be proficient in English.
• Excellent attendance required.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.