Discharge Coordinator

University Health Network; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Discharge Coordinator to join its Allied Health team. This role is vital for ensuring smooth discharge processes for patients, collaborating with a diverse interprofessional team. You will be responsible for effective communication, tracking discharge timelines, and advocating for patient resources. The position offers a supportive environment where you can develop your skills and make a meaningful impact on patient care. If you are passionate about healthcare and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Competitive Offer Packages

Government Organization Benefits

Close Access to Transit

Flexible Work Environment

Opportunities for Development

Corporate Discounts

On-site Gyms

Qualifications

• Bachelor’s degree required with clinical background in a health-related field.
• Experience in healthcare and discharge coordination preferred.

Responsibilities

• Coordinate discharge planning and timelines with healthcare teams.
• Communicate effectively with patients and stakeholders.
• Advocate for patients to access resources for discharge.

Skills

Communication Skills

Interpersonal Skills

Leadership Abilities

Networking

Computer Skills (Word and Excel)

Self-directed Work

Knowledge of Healthcare Legislation

Quality/Performance Improvement Knowledge

Education

Bachelor’s Degree in Health-related Field

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Site: Toronto Rehab Institute - Lyndhurst Centre
Department: Spinal Cord Rehab Program
Reports to: Manager, Allied Health
Work Model: On-Site
Wage Range: $39.17 to $48.96 per hour (To commensurate with experience and consistent with UHN compensation policy)
Hours: 37.5 Hours per Week
Shifts: Days
Status: Temporary Full-Time
Closing Date: May 23, 2025

Position Summary

As an integral member of Allied Health, the Discharge Coordinator is accountable to the Program Managers, ensuring discharge related timelines are established, transparent and followed throughout the patient stay in collaboration with interprofessional team.

Duties

• Communicate effectively with internal and external stakeholders and sources, ensuring excellent customer service regarding discharge planning (i.e. interprofessional team, Ontario Health at Home, other facilities)
• Assist with discharge planning, and provide the patient with a discharge and patient care conference letter.
• Communicate and update changes in discharge dates to Program Assistant, Service Coordinator, Ontario Health at Home and reissue updated Discharge Letters to patients after consultation with key core team members.
• Track discharge timelines to ensure certain time-sensitive activities are completed in time for planned discharge date (e.g. Ontario Health at Home referrals, and transitional facility referrals)
• Single point of contact and collaboration for Unit Charge Nurse, Unit Manager, care team, Ontario Health at Home and patient when planning for complex and/or Alternate Level of Care risk patients.
• Coordinate and chair biweekly ALC rounds, identifying and problem-solving barriers.
• Manage and ensure patients designated ALC are informed, and ensure ALC and WTIS orders are completed.
• Attend internal and external information sessions regarding resources that could support discharge planning.
• Attend daily safety huddles, daily flow huddles, weekly rounds for three inpatient units, and manage changes to rounds report.
• Coordinate and execute any repatriation agreements as directed by Unit Manager, and when all other options have been exhausted.
• Demonstrate flexibility in dealing with competing priorities on a daily basis.
• Advocate to internal and external providers on behalf of the patient to access resources that would support direct discharge to the community.
• Participate in pre-admission patient meetings to highlight considerations that will support discharge planning back to the community.
• Single point of contact for Unit Manager and team to guide, support, and communicate with ALC escalated patients.

Qualifications

• Bachelor’s degree with a clinical background, i.e. health-related field, required.
• Member in good standing with respective college.
• Experience in a healthcare environment required.
• Experience in coordinating discharges and/or patient flow preferred.
• Knowledge of standards of practice and applicable health care legislation.
• Knowledge of resources available for patients returning to the community.
• Ability to network and nurture relationships within the healthcare industry.
• Knowledge of quality/performance improvement theory and practice required.
• Leadership abilities required.
• Excellent computer skills required (Word and Excel).
• Excellent verbal and written communication skills required.
• Excellent interpersonal skills.
• Self-directed individual with the ability to work both independently and in a group setting.
• Must be proficient in English.
• Excellent attendance required.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.